RECKONS ACCOUNTS PRO 2013 - OPENING BALANCE HAS A BALANCE BUT NO BALANCE IS IN THE CUSTOMER LIST!!!
Vanessa Adatins
Member Posts: 3 ✭
Hi I have Reckons Accounts Pro 2013 One old customer non exsistent anymore has an Opening balance but no Balance. How do I get rid of this without putting another charge on the balance
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Yep I've made them active and can do journals and everything but just cant get rid of the opening balance amount without putting a balance on the debtor again!
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If I read it correctly there is a nil balance but they appear on the AR reports! If this is the case then there is both a debit and a credit, you need to assign the credit, Right click on the customer, select receive payment click on the outstanding invoice/s and click credits and allocate.
Don't forget Friendly Fred, press F1 on the keyboard and the help info pops up based on what you are doing at the time.
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There's no credit Jacqui!
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CHECK YOUR DATES Often when entering transactions early in the year for the previous year the ?year ?is entered incorrectly ie 12/12/16 end up 12/12/17 hence you will have a nil balance but it will continue to appear in the AR reports till Dec ?2017. Else, the customer card may be corrupted.
Good Luck
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