'Record Deposit' transaction, how to allocate the deposit against open customer invoices?

Tina Williamson
Tina Williamson Member Posts: 11
edited September 2019 in Accounts Hosted
We received funds from a customer as an advance payment. At the time I processed a 'Record Deposit' transaction, received from the customer and allocated to Accounts Receivable. I have now raised the customer invoices but don't know how to allocate this advance payment to reduce the outstanding amount on the invoice.

Comments

  • Suzanne Lockwood
    Suzanne Lockwood Accredited Partner Posts: 71 Accredited Partner Accredited Partner
    edited September 2019
    Hi Tina,
    If you use the Receive Payments screen, once you select the Customer you should see that there is a credit available to apply to the invoice.
    Regards, Suzanne

  • Tina Williamson
    Tina Williamson Member Posts: 11
    edited March 2015
    Hi Suzanne,
    The deposit isn't showing up in the Receive Payments screen, could this mean we have something set up incorrectly?
  • Suzanne Lockwood
    Suzanne Lockwood Accredited Partner Posts: 71 Accredited Partner Accredited Partner
    edited September 2019
    Hi Tina, Check that you have used the same Customer name in the 'Received From' column in the Make Deposits screen.

  • Sara - Balancing Numbers
    Sara - Balancing Numbers Member Posts: 75 ✭✭
    edited August 2019
    Hi Tina, you would also need to ensure that on the Deposit form, under the "Account", you are showing Accounts Receivable.
  • Sally McIntosh, Accredited Consultant
    Sally McIntosh, Accredited Consultant Accredited Partner Posts: 468 Accredited Partner Accredited Partner
    edited February 2017

    Hi Tina,

    In the make deposits window you need to ensure that you have selected the correct customer in the first column and the correct accounts receivable account in the second column. You may have a customer and supplier with a similar name, or multiple accounts receivable accounts.

    Also, in case someone has already applied this credit to another invoice, if you click the History button at the top of the make deposits screen you will see if it has been linked already.

    Kind regards,

    Sally McIntosh (Sally@samsolutions.com.au)

  • Inigo
    Inigo Member Posts: 193
    edited April 2015
    Tina,

    In the Customer Centre, does that deposited payment appear as a transaction for that particular customer name?

    Just check that in the Show drop-down list that All transactions is selected as well as All in the Date drop-down list.


    -IM
  • Tina Williamson
    Tina Williamson Member Posts: 11
    edited March 2015
    Thanks Suzanne,
    Problem solved. We had multiple jobs set up under the same customer. I have matched them and now we are all fine.
    Thank you for your assistance.
  • Freda Madden
    Freda Madden Member Posts: 1
    edited October 2017
    Hi

    I have recorded customer deposits through Sales Receipts as Customer Deposits and they are showing up when I call up the customer but they don't show up when I go to Receive Payment against the invoice.  Can anyone help me with this?