'Record Deposit' transaction, how to allocate the deposit against open customer invoices?
Tina Williamson
Member Posts: 11 ✭
We received funds from a customer as an advance payment. At the time I processed a 'Record Deposit' transaction, received from the customer and allocated to Accounts Receivable. I have now raised the customer invoices but don't know how to allocate this advance payment to reduce the outstanding amount on the invoice.
0
Comments
-
Hi Tina,
If you use the Receive Payments screen, once you select the Customer you should see that there is a credit available to apply to the invoice.
Regards, Suzanne
0 -
Hi Suzanne,
The deposit isn't showing up in the Receive Payments screen, could this mean we have something set up incorrectly?0 -
Hi Tina, Check that you have used the same Customer name in the 'Received From' column in the Make Deposits screen.
0 -
Hi Tina, you would also need to ensure that on the Deposit form, under the "Account", you are showing Accounts Receivable.
0 -
Hi Tina,
In the make deposits window you need to ensure that you have selected the correct customer in the first column and the correct accounts receivable account in the second column. You may have a customer and supplier with a similar name, or multiple accounts receivable accounts.
Also, in case someone has already applied this credit to another invoice, if you click the History button at the top of the make deposits screen you will see if it has been linked already.
Kind regards,
Sally McIntosh (Sally@samsolutions.com.au)
1 -
Tina,
In the Customer Centre, does that deposited payment appear as a transaction for that particular customer name?
Just check that in the Show drop-down list that All transactions is selected as well as All in the Date drop-down list.
-IM0 -
Thanks Suzanne,
Problem solved. We had multiple jobs set up under the same customer. I have matched them and now we are all fine.
Thank you for your assistance.0 -
Hi
I have recorded customer deposits through Sales Receipts as Customer Deposits and they are showing up when I call up the customer but they don't show up when I go to Receive Payment against the invoice. Can anyone help me with this?0
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community