refund on a direct debit

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  • Updated 3 years ago
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I am filling in for our office girl who left and I need to make a refund on an invoice paid direct into our bank account, but it is only for a portion of the amount apid.  I am swimming up stream at the moment against the tide as I haven't been taught Reckon but learning it VERY QUICKLY at the moment.........:)
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Karen Eden

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Posted 3 years ago

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Heather

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When refunding an amount to a client the entry is "write a cheque" to the client for the amount you are refunding and add the "clients/debtor" name in the Name column.  Then go to receive payments - receipt a zero $ and then you can match the refund to the invoice - this is assuming that the refund is because of an over payment.
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DebonAir

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Hi, first create a bill credit for the item returned.
Then create a deposit to your bank account with the 'From Account' being Accounts Payable and the Account name.
Next you will need to go to Pay Bills and click on the Supplier Name and match the Credit with the Bill (which is actually the refund)
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DebonAir

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who is the refund from, a supplier or a customer??
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Karen Eden

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Customer thanks.

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DebonAir

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A refund from a customer? why would a customer give you a refund? It would usually be you giving a refund to a customer. Not understanding this.
So you wish to refund a customer
Raise/create an adjustment note fill in detail then select option top right use the refund to ?? And make your selection thete.
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DebonAir

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Ok, sorry, I thought the refund was actually paid into your bank account by the way it was written.
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Karen Eden

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Thanks everyone for all your help, have sorted it out.  :)