Reinstallation after computer upgrade

Suzanne Peacock
Suzanne Peacock Member Posts: 7
I am running Reckon Accounts Plus 2016. My computer was upgraded by our technician and I had to reinstall Reckon, but the last disc I have is 2013. How do then reupgrade back to 2016? I can't find a disc as I'm sure it was a download. Any help would be much appreciated. Thanks

Comments

  • Wilma
    Wilma Accredited Partner Posts: 46 Accredited Partner Accredited Partner
    edited August 2019
    Hi Suzanne,
    Go to reckon.com.au log in with your ID and PIN then you can download the installation software and get your install key.
    Cheers
    Wilma

  • Suzanne Peacock
    Suzanne Peacock Member Posts: 7
    edited February 2017
    Hi Wilma, Thanks for your reply. I have logged in but I can't figure out where the installation software is, I can only find the latest updates? Suzanne
  • Luke
    Luke Moderator, Reckon Staff Posts: 221 Moderator Moderator
    edited February 2017
    Hi Suzanne,

    When you're logged into the members area (http://members.reckon.com)

    Simply click on 'Download Software / Request DVD'. See below:

    image

    Luke

  • Suzanne Peacock
    Suzanne Peacock Member Posts: 7
    edited February 2017
    Thankyou so much Luke!! My next problem is I can't get the file to open after downloading!!!
    Suzanne
  • Luke
    Luke Moderator, Reckon Staff Posts: 221 Moderator Moderator
    edited February 2017
    Hi Suzanne,

    Are you talking about your data file or the executable to install Reckon Accounts?

    What is happening exactly? Are there any error messages?

    Luke.
  • Suzanne Peacock
    Suzanne Peacock Member Posts: 7
    edited February 2017
    Thanks Luke. Its all sorted now - my computer was just running really slowly!!! Downloaded now and off and running.