remote clipboard function - not working

  • 1
  • Problem
  • Updated 6 months ago
The clipboard function has stopped working. Whilst I can still copy and paste within Reckon (the clipboard does not pop up as normal) but, if I try to copy in Reckon and paste into another program - it doesn't work. 

Copying from an outside program into the clipboard does not allow me to paste into Reckon.
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Han Banan

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Posted 6 months ago

  • 1
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Rav, Community Manager

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Hi Han,
Which browser are you using Reckon Accounts Hosted on when you experience this?
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Han Banan

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Using Google Chrome, haven't had this issue before and I've always used Chrome.
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Rav, Community Manager

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Just tested and it seemed to work normally in my case.

Could you please try exiting your file (File > Exit) and then log off the active session in the Hosted control panel. Once that is done, logout (use the logout option).

Try again after 3-5 minutes (to allow your session to fall off). Does the same pattern continue after this?
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Han Banan

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Hi Rav, followed your instructions - all working fine again. Thanks!
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Rav, Community Manager

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Great stuff, thanks for letting me know :)