remote clipboard function - not working

Han Banan
Han Banan Member Posts: 14
edited June 2018 in Accounts Hosted
The clipboard function has stopped working. Whilst I can still copy and paste within Reckon (the clipboard does not pop up as normal) but, if I try to copy in Reckon and paste into another program - it doesn't work. 

Copying from an outside program into the clipboard does not allow me to paste into Reckon.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2018
    Hi Han,
    Which browser are you using Reckon Accounts Hosted on when you experience this?


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  • Han Banan
    Han Banan Member Posts: 14
    edited June 2018
    Using Google Chrome, haven't had this issue before and I've always used Chrome.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2018
    Just tested and it seemed to work normally in my case.

    Could you please try exiting your file (File > Exit) and then log off the active session in the Hosted control panel. Once that is done, logout (use the logout option).

    Try again after 3-5 minutes (to allow your session to fall off). Does the same pattern continue after this?


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  • Han Banan
    Han Banan Member Posts: 14
    edited June 2018
    Hi Rav, followed your instructions - all working fine again. Thanks!
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2018
    Great stuff, thanks for letting me know :) 


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