Remove Tile from Government Connect

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  • Updated 5 months ago
In  need to have to remove a tile with an incorrect ABN Number from the  Government Connect  Portal . How do i do this?? 
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Andrea

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Posted 5 months ago

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Rav, Community Manager

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Hi Andrea,
For the tile that you're asking to have removed, is it because the incorrect ABN was entered OR the correct ABN but with an incorrect branch number?

Have any submissions been made to the ATO through this STP tile?
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Andrea

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Hi , it is a correct ABN for a Company no longer trading.
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Rav, Community Manager

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Have any STP submissions been made to the ATO through the STP tile for this business?
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Andrea

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NO, as this business is not trading 
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Andrea

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Hi Rav, 

any luck with the question regarding removing the incorrect tile on Government Connect
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Rav, Community Manager

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Hi Andrea,
Apologies for not getting back to you sooner, in regard to removal/deletion of STP entities, this isn't available from the STP application itself.

If an incorrect ABN has been registered and no submissions have been made from it then our devs will be able to look into removing the STP entity from your Reckon Portal account. 

An STP entity that has had a submission sent to the ATO will not be removed for any reason.

In your case, since it sounds like its been a case where the ABN has been registered for a business that doesn't require the STP service and since no submissions have been made, our devs will be able to take a look into this.

There are strict security guidelines around this process and will require written & signed consent on a business letterhead. If there is a partner/agent involved they will also need to provide the same written & signed consent.

Requirements;
- Written consent on a Business Letterhead
- ABN(s) affected
- Declaration of why you wish to have the STP service removed
- Signed by the writer of the letter and explicitly state you are acting on behalf of the business and have authority to do so.
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Andrea

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Hi Rav, Can you please give me an address to send this letter to , THANK U 
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John G, Information Support Analyst

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Hello Andrea,

Please send your request to advantage@reckon.com.


regards,
John.