Removing "error" pay runs

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  • Updated 2 months ago
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I am using the app, but when I resubmit a payrun, it loads as a new payrun. The payrun marked as "error" is adding to my employees pay statement, so they are all wrong. How do I delete the "errors" so the pay summaries are correct??
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totally human

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Posted 3 months ago

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totally human

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Can anyone help, please??
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Rav, Community Manager

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Hi there,
Yes, the 'Pay Summary' section in the STP app combines the figures for all submissions including 'Success', 'Error' & 'Pending'. Bear in mind though, that the figures in this section are not necessarily what the ATO has on their end so its important to review the figures in the ATO Business Portal and/or employees can also see what they have via their MyGov accounts.

In terms of the 'Error' payruns, these can't be deleted as we're required to retain them. We are however looking at reviewing the 'Pay Summary' section in the app because its clear that its leading to lot of confusion in its current iteration which isn't what we want.
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Derec

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It's faulty logic to have Pay Runs marked as "Error" included in the Employees YTD Totals.  Especially since this throws out the YTD totals between the app and the ATO.  When can we expect this (i.e. Pay Runs marked as "Error" to no longer be included in the YTD Totals) to be fixed?

Additionally, if the ATO does not allow "special characters" in fields such as the Phone Number field for Employees or the Company why does the app even allow this?  It is not that hard to force the user to enter the information in a format that will be accepted by the ATO.  This is also something that should be fixed.