I am using the app, but when I resubmit a payrun, it loads as a new payrun. The payrun marked as "error" is adding to my employees pay statement, so they are all wrong. How do I delete the "errors" so the pay summaries are correct??
Hi there, Yes, the 'Pay Summary' section in the STP app combines the figures for all submissions including 'Success', 'Error' & 'Pending'. Bear in mind though, that the figures in this section are not necessarily what the ATO has on their end so its important to review the figures in the ATO Business Portal and/or employees can also see what they have via their MyGov accounts.
In terms of the 'Error' payruns, these can't be deleted as we're required to retain them. We are however looking at reviewing the 'Pay Summary' section in the app because its clear that its leading to lot of confusion in its current iteration which isn't what we want.