Removing customer and balance due to error?

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Get Caked
Get Caked Member Posts: 1 ✭
edited December 2016 in Reckon Accounts (Desktop)

We were inputing our shop sales as sales receipts in a customer account named "shop sales" until we found a proper way to do it, as creating receipts for a customer that had no invoice was giving "shop sales" a credit to its account.

We re-input all the daily shop sales in the new procedure but this has left the "shop sales" customer with a -$11,500 balance. I need to know how to completely remove this customer and their "credit" as this is throwing all of our tax information out by deducting the $11,500.

Anyones help would be much appreciated. Thank you

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  • Jason Beaven
    Jason Beaven Alumni Posts: 17 ✭
    edited December 2016
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    Hi Get Caked,

    Thank you for posting to the community.

    In order to remove the customer you remove all transactions associated with that customer. ie you must delete the sales receipts and/or credits then you can delete the customer.

    I suggest you do a precautionary backup first.

    Jason.

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