Renewal Issue

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Jane Adams
Jane Adams Member Posts: 2 ✭
edited November 2018 in Personal Plus and Home & Business
I have gone to log into quicken this morning and a message has come up that I need renew my licence. I have an old version Home & Business, Personal Plus Personal 2008. I believed I had purchased this outright (Ive never had issues before). I am unable to use the program and upon logging into the estore link and providing member details and am unable to find a renewal. Can anyone help me please.

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  • David_7594132
    David_7594132 Member Posts: 37 ✭
    edited October 2018
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    I suspect your licence has expired. Go to help select licence information and see what the expiry date on the licence is
  • Lou Simonis
    Lou Simonis Member Posts: 8 ✭
    edited October 2018
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    Hi Jane,
    I am having similar problems. My Home & Business, Personal Plus 2016 has the data download licence expired. On inquiry from Reckon I was told I must buy the 2019 Version to continue, that will be $500+ thank you for a small amount of data every business day for two years, then repeat the problem. As I am now retired from business, they have lost a customer and I will manually download my personal data from ComSec each day.
    btw. I also believed I had purchased the program and could renew the download licence for a reasonable sum of money every two years. Wrong! My first Personal Plus was the 2007 version and have renewed most years.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited October 2018
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    Hi Jane,
    If you open your program and refresh your licence it should function as normal. 
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