Renewal

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Just received my Home & Business renewal notice. $299 for what? There have been virtually no changes or improvements, so how can this fee be justified. I have been waiting for a Mac version for years. Please at least give us a Mac or Cloud version for this sort of pricing.
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MarkR

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Posted 3 years ago

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Michael

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Why? Because reckon don't care about their customers, only their earnings per share. They are also fully aware that there is very little competition, so if you have years of data with reckon/quicken, they have you. Personal plus is a case in point. No change from year to year, yet the price goes up substantially. Google reckon Australia, and you find that you are not alone. They are widely despised.
Now, sit back and wait for someone from the company that treats it's clients like dirt to complain about my entry, rather than do anything about their shonky service levels.............
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Rav, Community Manager

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Definitely some strong feedback there Michael, nonetheless I appreciate you bringing it forward

Is there anything in particular or specific in regard to the services levels you've mentioned that we can address for you?
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Michael

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Hi Rav,
Whilst I do sincerely appreciate your response, sadly it is probably a No. There have been numerous issues with Quicken/Reckon personal plus for many, many years. The company clearly has no interest in fixing them. For example, how long has the issue with installation errors coming up been occurring ie the one that states that this is not the first computer that the software has been installed on. Myriad people have complained about this issue, for a number of years. Any company with a bit of pride in its product, or respect for its customers, would have fixed this when it first surfaced. It is clearly not a priority. Not just the issue, but the personal plus software. Nothing changes, yet the annual increases are ridiculous.
Comparative software in the US is a third of the price. The difference? Reckon Australia mysteriously won't let you access your data, and there is no competition. So thanks, but unless you can miraculously force Reckon to develop a customer service focus, there is nothing you can do.
Cheers
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Rav, Community Manager

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Hi Mark,

Unfortunately, I don't have any indication of Mac or cloud capabilities for the Personal Range in the pipeline coming up but is something that I can pass on.

In regard to lower price solutions, have you considered Reckon One? It's certainly come along in terms of functionality and poses a very affordable option.
INFO - https://www.reckon.com/au/one/
(Edited)
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MarkR

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As far as I know Reckon One does not track shares so is not a solution for me. Am I correct? I am progressively moving my share data to another platform which when complete will enable me to leave Reckon if pricing and options don't improve.
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Andrew

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Welcome to the YEARLY price increase club for no reason....... We had a 40% increase in 2 years!!!

https://community.reckon.com/reckon/t...
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Kel Luke

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MarkR,,Michael, Andrew

I entirely agree. Reckon PP is a tired old program that desperately needs an upgrade. It seems to me that problems or issues are being constantly raised by clients but ignored by Reckon.  A few years ago under the Quicken banner the company asked for feedback but that was only window dressing as nothing much changed and the problems continued. Same now. But with no competition why would you want to take any notice of the customers?  In my opinion Reckon Accounts Personal Plus is barely fit for purpose.           
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Michael

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I couldn't agree more Kel. I only use Personal plus for monitoring the odd bank account and share portfolio. It certainly doesn't justify a near $300 spend, with associated 10% pa price increases. So either Reckon stop treating us like things I usually flush, or it's time for me to start using excel or one of the US products.

My derision for Reckon is such that when one of the investment newsletters wrote a review of the company suggesting that investors 'accumulate' the stock, I was compelled to write to them, suggesting that they have  chat to a few users of the product. An unhappy user base doesn't bode well for a share price......
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Andrew

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Yep, unhappy users don't equal well for sales, so lets ramp up the prices to offset those lost sales. Gotta keep the shareholders happy. I seen a similar newsletter, and laughed. Yeah I don't think so.

Reckon has just about completed its move to subscription based products, so users are locked in now to the Reckon Tax forever, or until they move to another products. So up the prices, what are you going to do!?
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Kel Luke

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Andrew,
Good question. No point ranting on this forum. Have a look at ProductReview.com.au for ideas.
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Andrew

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No rant Kel, just facts ;)
(Edited)
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Kel Luke

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Andrew,

OK poor choice of words. The point I was trying to make was that fact or otherwise, it will be ignored.  You asked a legitimate question "what are you going to do?" That's why I suggested having a look at the webpage I listed for ideas.

Cheers, 
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Andrew

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Reckon just ignores these types of comments, as they have no come back. It is what it is.

Still waiting on that list Rav.
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Carljh

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I have been using Reckon/Quicken Personal Plus for 20 years when I was running Windows 95 and we are now on Windows 10 without an upgrade for a very long  time, this program really is a disaster waiting to happen.  I have kept very detailed records on all my finances over this time and to say that I am very, very nervous of losing it all despite backing up every night.  The issues I have encountered over the years are numerous such as going days without being able to download share prices, losing the link with all my scanned receipts several years back to name just 2. The best one, which plagues me every time I use the program, is that I get blocks of the program that cover all my other screens when I have Reckon open to such an extent that it is sometimes nearly impossible to use the computer. They know they have you over a barrel as there is no Australian equivalent software on the market for personal use and I think the support staff try but the problem is with the management who don't seem to understand the concept of customer service.  I use a lot of software and I have no hesitation in saying that Reckon Personal Plus is the worst I have ever used.
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Michael

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Mmm, We sound like twins Carl.......
I have actually sourced a copy of Quicken US. I realise that I won't be able to transfer my data over (Quicken Australia nefariously ensured that years ago), but to be honest, I am too angry with Reckon (nothing new there ), to give a $$$$. I really only use it to monitor a share portfolio, and a bank account.
Cheers
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Andrew

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Reckon desktop development is dead boys... Nothing new has happened on the desktop range of products for years now. Some tiny bug fixes, don't expect anything new in the future. Its all about the cloud and Reckon one!
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Michael

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That's true, but perhaps Reckon/Ruin could explain why they need to increase prices by such an astonishing rate, given that they aren't doing anything about the product????
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Rav, Community Manager

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Hi everyone,

There's obviously a high level of discontent throughout this thread which is unfortunate.

Price rises are never welcomed and that is understandable. At the end of the day, we are a business, and like all businesses in the market, there are costs we need to recoup.

I understand there may be historical issues or events that may be a major factor behind some of the comments raised on this thread and I can appreciate that. I'm not a tech or a Dev member, however the unfortunate reality is, we cannot accommodate every feature request or idea for a number of reasons which have already been covered in this forum.

Development for our desktop range is not 'dead' as has been suggested, yes we do have an emphasis on some of our cloud options which is no secret however there is work occurring as we speak on enhancements to the Personal Range products specifically in the area of share price downloads. I won't be delving into details as yet however will do so when I can. 

We are hearing your feedback, whether it's positive or negative.

Thanks
Rav
(Edited)
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Andrew

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Reckon can say what they like, but the proof if development for the desktop range is not 'dead' or not, is really in the new changes being released or the lack of them.

The end user can decide on what the real truth is.....
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Michael

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Rav,

do appreciate your input. However, as to "the unfortunate reality is, we cannot accommodate every feature request or idea for a number of reasons which have already been covered in this forum", would it be too much to ask that the installation bug which has existed in your program for as long as I can remember, actually be fixed? That is, the one which multitudes have experienced, stating that "it appears that this is not the first PC that this software has been installed on". Maybe I could really push my luck and ask for the share price issue to be resolved. It's only been an issue for the last decade!

This is typical of the companies disdain for it's users. There is no desire to fix something which practically EVERYONE experiences on installation of a new product. Any easy fix, yet no-one has bothered. It alone speaks volumes. I don't think it is asking a lot for people who pay close to $300 for a product to actually expect it to install correctly. Am I alone here?????

As to the price rises, in an era of low inflation, WHO ELSE increases their annual fees at the same percentage rate as Reckon????

Please don't misunderstand me, I would be quite happy to keep using Reckon, but there appears to be no customer service, and the price of a product which has not changed in years, is ridiculous. I can afford it, but there comes a tipping point at which I become somewhat indignant at being treated so poorly. I refuse to buy the annual license, instead buying the product outright every few years. Over the last 5, with no improvements, the annual price increase has averaged 15%. Can anyone explain this to me???

Cheers

Michael
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Andrew

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Spot on......
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Carljh

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Totally agree Michael, but fear that this will only fall on deaf ears as per usual.  Think it is about time that management replied to all the obvious dissatisfaction that has been expressed on this thread.  Perhaps their inability to provide a product that performs as it is supposed to needs to brought to the attention of Consumer Affairs?

Cheers,

Carl
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Michael

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Mmm,
Now there's an idea. Something regarding "fit for purpose"??????
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Kel Luke

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Michael,

I agree and made this point a week or so back. Maybe there is someone out there with more legal expertise than I have but my understanding is that any product offered for sale must be essentially "fit for purpose' i.e. it must do what it is advertised to do. In some cases there are supplementary regulations to protect consumers such as the Australian Design Rules for cars.  But what is the definition of 'fit for purpose'?  I am not sure if the product has to perform 100% of the claimed features or is some other lesser proportion sufficient?  Reckon does most of the basic stuff OK but there are many issues that crop up in this forum that have not been addressed for years and seem to be ignored by this Company. Maybe consumer affairs in the various states could help.?

Cheers,

Kel
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Carljh

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I keep getting prompted to renew my licence to Personal Plus but have not seen an update to 2017 mentioned?  I would expect an update to the tax section at least although I gave up hope for any other form of product improvement a long time ago.

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