Report not exporting to Excel

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  • Updated 1 year ago
I have updated to 'Reckon Accounts Premier Manufacturing Wholesale Edition 2017 Release R2P' yesterday and now I can't export a report to Excel. The option is greyed out only the CSV file option is available. I have also tried to email and send the report as excel and I received the error message 'Micrsoft Excel could not be opened please try again, verify you have the correct version of Excel.' My version of Excel is 2013 15.0.4433.1506 and it was working fine until the update.
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Aussie Dog

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Posted 1 year ago

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Rav, Community Manager

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Hi Aussie,

Was it working ok prior to the upgrade yesterday? Or even immediately after the upgrade yesterday?

I've found a KB article which pertains to the 'greyed out' option below and although the suggestion of running Reckon Accounts with admin privileges isn't required with your version, I'd suggest taking a look at solution 4.

Export to Excel option is greyed out
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Aussie Dog

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Hi Rav, 
Thanks I found that article as well and have done all steps except for Step 5. Still not working. 
It was working fine until the update yesterday. 
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John G, Information Support Analyst

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Hi Aussie,

if you previously repaired your latest Reckon Accounts installation, please try a full un-install and re-install in Selective Startup mode.  I would also suggest that you use a 3rd party un-installer that will remove all Reckon Accounts references in your Registry.  Full guide is here.

regards,
John
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Aussie Dog

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Thanks
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Aussie Dog

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Followed all those steps. Still not working.