Request was incorrectly formatted or was missing required items.

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  • Question
  • Updated 2 months ago
I have successfully submitted previous pay runs but this one errors with: Request was incorrectly formatted or was missing required items.  Where should I start looking for a soloution? I have not changed any allowances or pay types.  I am using reckon one.
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Linda Connor

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Posted 2 months ago

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Rav, Community Manager

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Hi Linda,
Have there been any new employees or changes to your data since the last time you were successfully able to send through a pay submission?
The most common case we've come across when this error message appears is due to an invalid character being input in a field like +61 in the phone number field instead of just 61 for example. Another case is a missing State in the employee profile etc.