request was incorrectly formatted or was missing required items

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  • Updated 4 days ago
Hi my client is having difficultly in lodging their final STP report. All reports have been accepted previously with no errors 

They have reviewed employee names and details nothing seems incorrect.

Please help
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Posted 4 days ago

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Rav, Community Manager

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Hi Malcolm,
I've linked a help guide below and while its not the same error message as what you're receiving specifically, we believe its caused and fixed by the info outlined in the article -

HELP GUIDE: An error occurred submitting single touch payroll details to the API