request was incorrectly formatted or was missing required items

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Malcolm_10176478
Malcolm_10176478 Member Posts: 8 ✭
edited July 2020 in Reckon One
Hi my client is having difficultly in lodging their final STP report. All reports have been accepted previously with no errors 

They have reviewed employee names and details nothing seems incorrect.

Please help

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited July 2020
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    Hi Malcolm,
    I've linked a help guide below and while its not the same error message as what you're receiving specifically, we believe its caused and fixed by the info outlined in the article -

    HELP GUIDE: An error occurred submitting single touch payroll details to the API
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