RESC Amounts incorrect after finalising year through STP

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Em Patto
Em Patto Member Posts: 3 ✭
edited July 2020 in Accounts Hosted
Hey All, i have a fairly big issue.
I have finalised the year within STP portal as all appeared fine, but have just discovered 8 employees RESC amounts are incorrect.
The reckon hosted payroll figures appear fine.
How can i fix this through reckon and resubmit a new/updated STP file - even after year finalisation has occurred?
HELP!! :(

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  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
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    Hi Em Patto.  This is an "age old" problem and usually surfaces at the end of the year when Payment Summaries are produced.  There is a way to fix this.  Have a look at the following Knowledge Base article for a solution on how to correct the problem:
              http://kb.reckon.com.au/issue_view.asp?ID=5324

    I have found that option 2 works the best for me.

    John L G
  • Em Patto
    Em Patto Member Posts: 3 ✭
    edited July 2020
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    Thanks for the reply john!
    So i delete the re-enter the RESC lines through each employees pay - easy enough
    what about the STP portal side of things......do i update event for payroll 26/06/2019? do i have to finalise year again through STP portal?
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited August 2019
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    Sorry, but I am not an expert yet on STP, but I suspect that you might have to re-do your end of year thing again, so that they get the correct info.  It is always wise to do an overall Wages reconciliation against payment summaries, prior to doing an end of year finalisation.
    John L G
  • Carol Cairney
    Carol Cairney Member Posts: 5 ✭
    edited August 2019
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    Thanks John, I had four pays that didn't display RESC on the employees payment summary.  I followed your article and it would perfectly.  Thankyou.
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2019
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    Thank you Carol.  It is great to hear back that a solution has worked - thanks for reporting.
    John L G
  • Sarah_9761386
    Sarah_9761386 Member Posts: 3 ✭
    edited April 2020
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    Thanks John. It's very helpful. 

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