Rockon Hosted aborted and we can't log back in!

  • 1
  • Problem
  • Updated 9 months ago
Our users were using Reckon Hosted this morning when suddenly it lost connection and aborted. Unable to log back in... anyone else with this issue today?
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Grant

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Posted 9 months ago

  • 1
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Rav, Community Manager

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Thanks for the report Grant, we've got the team looking into this right now.

I'll come back to you with more info shortly.
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Grant

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Thanks Rav, after been down for probably around 20 minutes it was back on again about 1 minut after I posted...
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Rav, Community Manager

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Good to hear you're back up and running and apologies for the hassle Grant.
I'll get some info from the team to see what happened there.
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Bev Kummerow

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Reckon keeps on dropping out & the screen is currently locked. Very annoying when I need to work..
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Rav, Community Manager

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Hi Bev,
What do you mean when you say "the screen is locked"?

Can you upload a screenshot to show (use the camera icon on the forum reply box).
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Bev Kummerow

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Sorry not sure how to do that.. I am trying to email a remittance advice to a supplier. I don't really know if the email has been sent as I now have 2 "boxes" on the screen. One / "Select remittance advices to email" & the second "working". This has been on my screen for quite awhile now, probably an hour. I have tried signing out and logging back in. That hasn't worked. I cant just cancel & I can't use any other part of the program. I have had a problem with Hosted continually dropping out for sometime now...