Roman

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  • Updated 5 months ago
hi there, I received a massage  !szFileBuffer.empty() I uninstalled the software Quick Books 2011-12 and reinstalled it back and it didn't help. What I can do? please help!
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Roman Kostenetsky

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Posted 5 months ago

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Roman Kostenetsky

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Please help!
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Rav, Community Manager

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Hi Roman,
When uninstalled the program was it a 'clean' uninstall?

If not, I'd recommend doing that, check out this KB article for more info -
When I try to open QuickBooks I get an error Notification: !sz File Buffer .empty
Roman


** BEFORE contemplating anything suggested,  be sure to have a BACKUP COPY of your vital  QBW company file(s)  held on some other media (external disk... a couple of copies - BEFORE cleaning things up.  **  (Not everybody stores their business DATA files (company QBW files) in obvious places, so be sure you don't lose your DATA whilst trying to fix the PROGRAM.  ALSO:L  Check if you get the same error using the program itself (without opening any company file at all),  in order to determine that it is the combination of Windows Operating System PLUS program, that is at stake here,  and not the size of consistency of your DATA file.  Try opening the SAMPLE company file if the program opens,  to double check further.  But if the error is happening right up front, just loading the program,  then read on .....



There are about 6 examples of people with this same question going back about 4+ years,  and each answer poiints to the suggestion of a CLEAN uninstall (not just an uninstall),  ie:  cleaning folders registry entries and so forth,  per this KB article:

http://kb.reckon.com.au/issue_view.asp?ID=2039&_ga=2.90297946.1571464610.1528072107-1337029.1475...

Having said that,  doing a GOOGLE Search  on "!szFileBuffer.empty() reckon"   (which locates the examples I mention)  has many users still left with the issue (or they failed to report back with any success)....  That's always a problem with forums,  not knowing what the final solution is when people eventually crack the answer.  But the word 'clean'  is important to note.  

Examples of doing the 'clean' method are explained at:

http://kb.reckon.com.au/issue_view.asp?ID=331

or same, discussed at:
https://community.reckon.com/reckon/topics/completely-remove-reckon-accounting-small-business-2016-f...

But be aware from the other many articles, that this may not be the solution for you,  but it does seem to be the most commonly suggested course of action.


Gary Pope
m: 0408994799
e:  gaz@alchester.com.au
An Accredited Partner- Consultant (VIC. Aust)
http://www.alchester.com.au/reckon-ac...
“Working with Accountants/Bookkeepers PPs/APs, as an
     independent IT Professional and retired FCPA Accountant”
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Roman Kostenetsky

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didn't work for me
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John G, Information Support Analyst

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Hello Roman,

I'm sorry to hear that the clean uninstall and reinstall did not clear this error for you.

There is not much more you can do.  Consider a re-install in Selective Startup mode - this will turn off all non-Microsoft applications for the installation.  Also, use the Built-in Admin User rather than your usual Admin User, and launch the install in Run As Admin mode.  


regards,
John.