Run time error

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  • Updated 1 year ago
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Please help! I was trying to log into my reckon account , but it said that the Runtime Error. I have attached one photo. How can we fix this problem? 
Photo of MasterMade Furniture

Posted 1 year ago

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Photo of Somi Assaran

Somi Assaran, Employee

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Hi MasterMade Furniture,

When the trial is installed into an existing Reckon Accounts directory then uninstalled, and a previous version is then reinstalled into that same directory a run-time error occurs and Reckon Accounts cannot be opened, this only occurs if the existing directory is used, and will not happen if the previous version of Reckon Accounts is reinstalled into a new directory

To Resolve this install Reckon Accounts into a new directory instead of the original one.

I hope that it works.