Runtime Error

  • 1
  • Problem
  • Updated 3 years ago
  • Solved

With IE11 I get error message to the effect " explorer.exe has requested Runtime to terminate it in an unusual way". This if followed by the close program message.

IMPORTANTLY this happens only when my Personal Plus 2016 is open and I go to IE11. I have tried with other programs, and there is no issue with IE11. So by elimination, it is clear that PP16 is conflicting with IE11, making the later shut down. Does anyone have this problem? I have searched the community, but cannot see it anywhere. Any help will be appreciated.

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Sandy

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Posted 3 years ago

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Kevin Russell, Accredited Partner

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I feel your pain but i need to ask. Why are you using IE? Its easily the worst of a the browsers
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Sandy

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I note your sentiments about IE. However, I have used IE and Personal Plus accounts for a very long time (25+ years!) and have never had such problems with either.
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Kevin Russell, Accredited Partner

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Yes and IE has been getting worse with every release. I cant evem use the ato with IE. Its junk
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Dima

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This problem began to occur about 3 years ago with the introduction of Windows 8.1 which introduced new security features.  Reckon did not test its product with Windows 8.1 which came with IE11 and has not fixed this problem since then.
See Knowledgebase ID 5053.  http://kb.reckon.com.au/issue_view.asp?ID=5053
Dima
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Sandy

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Thank you so much for your reply and pointing me to kb id 5053. The issue got resolved after I cleared the "Enhanced protected mode" from the Internet zone of the security tab under Internet Tools. Now I remember doing this couple of years ago with W8.1. I suppose when the W10 Anniversary update came, it may have re-checked that selection in IE11. All good now, thank. Still a note for Reckon to fix the problem in PP17, when it happens!!