SAFF file error with SMSF

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  • Updated 2 months ago
Product: Reckon Accounts Premier Edition 2018 - Desktop version

I've been trying to export an SAFF file into QuickSuper (Australian Super's clearing house) and it works for most of the payroll company files but for the one with employees contributing to SMSFs it keeps throwing an error saying the fund details are not entered correctly. 

I've tried entering the fund scheme (as listed in QuickSuper) into the ESA field, the ABN, the ESA service provider, the ESA email address but none of these seem to get it working. How exactly should this be filled out?


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Ben

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Posted 2 months ago

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Adrian

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Hello Ben

Check this article, is the super item linked to the correct Super Supplier with details completed?

http://kb.reckon.com.au/issue_view.asp?ID=5217&_ga=2.53765423.608907512.1556257316-159798849.1553472149

Adrian
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Ben

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Hi Adrian,

Thanks for the assistance. I've set up the super supplier as per the page linked. Unfortunately I'm now receiving a different error -  No registered fund with ABN '[abn here]' and ESA '[esa email address here]'.

I've reviewed the details entered in Reckon and in QuickSuper and they definitely match up. The fund in question is a SMSF. 

Is there anything else I can try to resolve the issue?