SAFF file error with SMSF

Ben_9710709
Ben_9710709 Member Posts: 16 ✭
edited October 2019 in Reckon Accounts (Desktop)
Product: Reckon Accounts Premier Edition 2018 - Desktop version

I've been trying to export an SAFF file into QuickSuper (Australian Super's clearing house) and it works for most of the payroll company files but for the one with employees contributing to SMSFs it keeps throwing an error saying the fund details are not entered correctly. 

I've tried entering the fund scheme (as listed in QuickSuper) into the ESA field, the ABN, the ESA service provider, the ESA email address but none of these seem to get it working. How exactly should this be filled out?


Comments

  • Adrian_6974554
    Adrian_6974554 Member Posts: 191 ✭✭
    edited April 2019
    Hello Ben

    Check this article, is the super item linked to the correct Super Supplier with details completed?

    http://kb.reckon.com.au/issue_view.asp?ID=5217&_ga=2.53765423.608907512.1556257316-159798849.1553472149

    Adrian
  • Ben_9710709
    Ben_9710709 Member Posts: 16 ✭
    edited May 2019
    Hi Adrian,

    Thanks for the assistance. I've set up the super supplier as per the page linked. Unfortunately I'm now receiving a different error -  No registered fund with ABN '[abn here]' and ESA '[esa email address here]'.

    I've reviewed the details entered in Reckon and in QuickSuper and they definitely match up. The fund in question is a SMSF. 

    Is there anything else I can try to resolve the issue?
  • Kate McArthur
    Kate McArthur Member Posts: 2 ✭
    edited September 2019
    Hi Ben,

    Did you find the solution to the second error your getting? I'm currently getting the same error and haven't figured out how to correct the SAFF file to upload correctly.

    Thanks

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