scanner wont work on pos

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  • Updated 4 years ago
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hi i have reckon 2009/10 - all works fine, except recently my datalogic touch 65 scanner broke, so i replaced it with one of the exact specs. However when i use it to scan on POS it just comes up as error selected, key has no function. Oddly it will scan when i go to the product number tab? In options I have selected the correct scanner. How can i resolve this issue please?
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benjaminlobb

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Posted 5 years ago

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Andrew

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You need to program the scanner to send a ~ before the barcode and a enter afterwards . check the scanner manual and FAQ on reckon
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Rik Dillon

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Open Notepad or Word or similar and then scan the item.  This will tell if the scanner is adding the tilde (~).  I'm no expert (I don't know if many are with POS) but I've sorted a few things out by the suck-it-and-see method.
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Rik Dillon

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I seem to have unintentionally opened a can of worms.  I never said I wanted free advice but I have paid for some pretty poor advice in the past. I'm happy to employ someone for a difficult problem and if I source that tech from forums such as this that's fine.  Some of the techs I have spoken with have not been very familiar with POS (even those at QB) -this made me doubt the level of knowledge in this area.
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Kevin Russell, Accredited Partner

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Rik mate your mistake was to choose a consultant who was not conversant with Pos or who flat out lied to you. I know Pos very well. I don't know what else to tell you. Your issue is a very simple one and can be fixed in minutes if you just know what you are doing
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Andrew

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hehe but Kevin, Rik doesn't have a problem the scanner, he was just replying and trying to help like the rest of us :)
(Edited)
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david mac

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please advise how to program a ~ to the barcode scanner
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Andrew

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Hi David, cast your eyes downwards a few posts and you'll see this being answered.

Hint its in the manual, starting at page 30.
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Andrew

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Download http://home.reckon.com.au/Portals/2/p...

Start at page 30.

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