scanning problem

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
I have the same problem as a couple of earlier posts in regards to scanning receipts etc. into Personal Plus 2015.  The program just locks up and can't even get out of with Ctrl/Alt/Delete, I have to log out completely  Unlike the other posts, I am using an Epson 4990 scanner.  This is a serious problem and needs to be looked into.. 
Photo of Carljh

Carljh

  • 1,426 Points 1k badge 2x thumb

Posted 5 years ago

  • 1
Photo of Mirko

Mirko, Alum

  • 34,812 Points 20k badge 2x thumb
Hey Carl,

Have you tried to scan the document at a lower dpi setting say 100 or below?

If that doesn't fix the issue; Can you try to running Reckon Accounts Personal Plus as an Administrator by right clicking on the Reckon Accounts shortcut icon and then selecting "Run as Administrator" and then attempt to scan directly again.

Updating Scanner drivers could also do the trick.

Keen to hear how you go.
(Edited)

This conversation is no longer open for comments or replies.