Security Database on the server does not have a computer accounts for this workstation trust relationship

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  • Question
  • Updated 4 years ago
  • Answered
Hi, Is anyone else having this issue. I can log into Hosted using my user name and password and when I try to open our company file I get the message
Other user
The security database on the server does not have a computer account for the workstation trust relationship.

Not happy as I have a BAS and wages to do

Any help would be appreciated.
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Leanne

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Posted 4 years ago

  • 4
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Tracey Henderson

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I have the very same issue and can't get through to anyone on the phone
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Leanne

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Rather frustrating. I don't think support opens until 8am.  Another colleague of mine tried logging in as well with a different user and he had the same problem. Sounds like it is everyone.
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Tara

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Having the same problem here, unfortunately no solutions yet. I find I have these types of problems when I log in early (before 8am). I want to run our BAS as it takes forever (tried to do it yesterday and ran out of time). Can certainly empathise! 
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Leanne

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Always happens when you have so much to do and try and start early.
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Angela Brown

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Same problem here
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Dave Badingo

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Me too. Same deal. Phone is engaged. 
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Amanda Tiffen

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just got through, 30min fix apparently 
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Barry Dorrity

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Same, Im getting tat Tech is not available until 8:30
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Daniel Henderson

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Same prob here 
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Wayne Griffin

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Same here and cannot get through on the phone!
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Aimee Harvey

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Having the same issue here (NZ). Can't get through on the phone either.
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Cameron Rolland

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I'm having the same issue in NZ. I can't get through on the phone either. I have just tried emailing. 
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Aimee Harvey

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Just got through. They can't help, just say to wait half an hour then try log in again.
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Amanda Tiffen

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well at least if everyone is affected then its an urgent issue for them so thats good 
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Helen Truong

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Hi All, 

There is currently a known issue with Reckon Accounts Hosted and hence, users cannot log into Hosted and experienced the error message. 

We are working on a solution as the highest priority and will update you as soon as it is back up and running. We apologize for any inconvenience this may have caused and thank you for your patience. 

Thanks, 
Helen
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Dave Badingo

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Thanks Helen, I feel all warm and fuzzy now I know the techs have been woken up. 
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William Richards

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It's nice to know that it is not just me with this problem
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Amanda Tiffen

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one our users are in!  wahooooo
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Amanda Tiffen

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we are all in!   yehaaaaaaa
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Helen Truong

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Thank you for all your updates. I've been talking to my clients who had the issues and they have now logged in successfully. 

Please ensure you log off completely and start logging in again from the login page. Please give it a try! 

Thank you. 

Regards, 
Helen