Security history did not transfer from PP 2019 to Home & Business

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  • Updated 9 months ago
With my PP renewal due next month and the numerous problems over the years, thought I would download the trial of Home & Business to see (not optimistically) if it provided any improvement. I opened my latest PP backup file (rkn) and found that none of my security history transferred over. I did an update which gave me the current share prices but no history and of course, no info on bonds etc. and as such is not giving me my portfolio performance and true value.  Any help appreciated although looks like I will be staying with PP at this stage.
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Carljh

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Posted 9 months ago

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John Campbell

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This KnowledgeBase article is a farce !

How could "Method 2 - Re-enter your historical prices" be a solution ?
My .qph file has about 350,000 price records. Does anyone at Reckon seriously think this is a viable solution.

The .qph file contains both company and price records. What is needed is for Reckon to provide a rebuild program that can take an old .qph file and rebuild a new .qph file that is compatible with the defined securities that are used in the latest .qdf file. It is incredible that Reckon don't appear to have the capability of providing this type of competent support.

Reckon should have a database rebuild utility that can take the latest available qdata.* files and rebuild the files, providing a report of what inconsistencies that are identified.
Both "Validate" and "Super Validate" provide insufficient reports on the database integrity. They should do better.

It is disappointing (or worse !!!) that Reckon continue to charge an annual fee and do nothing to improve the RPP product.
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NotHappyJan

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You're surprised that Reckon don't provide any useful support? Which universe have you been living in?