Selecting "LAUNCH ACCOUNTS 2018 R2" keep opening "Reckon Accounts Hosted Edition 2019"
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Peter C
Member Posts: 6 ✭
Hi,
In the welcome to Reckon Accounts Hosted homepage, I can't open "Reckon Accounts Hosted Edition 2018" even by selecting "LAUNCH ACCOUNTS 2018 R2" in the welcome homepage.
I have tried clearing my browser cache, restarting my computer and even using different browser.
Please advice.
Regards,
Peter C
In the welcome to Reckon Accounts Hosted homepage, I can't open "Reckon Accounts Hosted Edition 2018" even by selecting "LAUNCH ACCOUNTS 2018 R2" in the welcome homepage.
I have tried clearing my browser cache, restarting my computer and even using different browser.
Please advice.
Regards,
Peter C
0
Comments
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Problem sorted.
Regards,
PeterC0 -
How did you resolve this, I am having the same problem now.
Thanks Anne-Marie
0 -
Not sure which procedures fixed the problem, but I did the followings :-
1. Making sure I had logged off all my sessions - got Admin to kick all my sessions;
2. Got another user to login from my computer/browser under her username and open a file successfully under 2018 window;
3. Restart my computer; then I can login and open 2018 window.
0 -
Thanks Peter.
I tried a few of those, then I found a guide to updating to the new version and it said to click on file and exit which worked. I was then able to open 2018.
Hope this helps anyone else having this problem.
Regards
Anne-Marie
0
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