SELECTING text in Reckon Hosted.

  • 1
  • Question
  • Updated 2 months ago
Having a lot of trouble selecting text in Reckon Hosted.  So time wasting and frustrating.  Is there a solution?  Would appreciate some feedback.  Thanks
Photo of Cathy

Cathy

  • 80 Points 75 badge 2x thumb
  • Frustrated

Posted 2 months ago

  • 1
Photo of Shane

Shane, Employee

  • 7,680 Points 5k badge 2x thumb
Hi Cathy,

Can you please explain what you mean?  Sorry but I don't understand what your having trouble with exactly?

Regards,
Shane
Photo of Cathy

Cathy

  • 80 Points 75 badge 2x thumb
Hi Shane

When I try to select "highlight" text in a Reckon entry, to copy and paste data that I have already typed, it is very difficult to do with my mouse.  It either won't select at all, or it consistently misses some of the content I am trying to select.  

Hope that makes sense.

Thanks 
Cathy
Photo of Shane

Shane, Employee

  • 7,680 Points 5k badge 2x thumb
Hi Cathy,

I can only think its something to do with either the mouse, the browser, or maybe your machines display settings, as for me I've never had any trouble like that before.

If your not already using Google Chrome try with that browser.  If you already are using Google Chrome try clearing the cache and cookies for all time.


Then try again.  If you are still having trouble try a different mouse, or if using a laptop/notebook with mouse pad try plugging in a mouse.

Next try adjusting your display settings, having the scale set to 100% and the recommended screen resolution (you find these settings by right clicking on your desktop and choose Display settings).  

Also if you have a touch screen monitor you may need to disable the touch screen setting by following this guide: https://help.reckon.com/article/qz0xd6dacv

Hopefully one of these will help.

Regards,
Shane.