Sending forms has frozen and STOP button does not respond. How do I end the process?

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  • Updated 1 year ago
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  • (Edited)
I have emailed Statements.  It shows "Sending form 11 of 13" (so not a huge amount!).  It has not progressed, and clicking on STOP is not responsive.
I need to continue work and process pays but am stuck.
I have exited and logged back in, to be returned to the same screen.
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Jocelyn Huigsloot

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  • anxious and frustrasted

Posted 1 year ago

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Kerrie H

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Hi Jocelyn, it is likely you have an email sitting in the background.  Press Ctrl and Page Up and it will bring it forward so you can send it.  If that doesn't work, sorry I don't know.
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Jocelyn Huigsloot

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Technical Support provided solution:  Through Control panel, I needed to "Log off and remove session"
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Kevin Russell, Accredited Partner

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Theres problems with the pdf generator. Jocelyn you are correct. That fixed it for me