Senor Printer prints "ATATATATATATATATAT" repeatedly

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[Deleted User]
[Deleted User] Posts: 0 ✭
edited February 2017 in Point of Sale
Senor receipt printer repeatedly prints the letters ATATATATATAT , (about 60cm of receipt roll paper overnight) if the POS terminal window is closed. (not minimised) I have pulled the plug out and replugged and shut down etc to no avail. If the POS terminal window is left open after end of day it does not happen. Any ideas?

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  • Robin Rickard
    Robin Rickard Member Posts: 9 ✭
    edited February 2014
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    Hi Raisa,

    Have you tried reinstalling the receipt printer drivers?

    I hope this assists you.

    Rob
    e:rob@calculation.com.au
  • Rae Galloway
    Rae Galloway Member Posts: 1 ✭
    edited February 2014
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    Thanks Rob but the outlet I bought it from said that there are no drivers for the receipt printer ??
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hi Raisa,

    You can get Senor drivers from their website at:
    http://www.senortech.com/support/download.php?pid=37&cate=24


    Hope this helps.

    regards,
    John


  • [Deleted User]
    [Deleted User] Posts: 0 ✭
    edited March 2014
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    thank you John, tried this but the attampted update told me the drivers were up to date.....    still ATATATATATATATATATATTATATATATATATAATAT
    :(

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hi Raisa,

    Your next step is to do a Test Print - see your printer's manual.  Are there any indications of a fault?

    Then uninstall and reinstall of the receipt printer. Reboot your PC after uninstalling.

    Test it again. If you still have a problem then call Reckon Technical Support for further one-to-one assistance.  

    regards,
    John.

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