set closing date not working

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  • Updated 2 years ago
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am using Reckon Accounts Enterprise and trying to set the closing date, but when i click the button nothing happens.  Am in single user mode, is there something else i'm mean to do before i can close the periods?  
thanks for any help
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maria

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Posted 2 years ago

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John Graetz

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Hi Maria.  As there is more than one button to click on for this process, which one is not working?  Are you able to give a bit more information please?
John L G
(Edited)
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maria

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Hello John, the button that is not work in the 'Set Date/Password' under the 'Company Preferences' tab (Edit/Preferences/Accounting/Company Preferences)
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Robyn Kelly (Partner), Accredited Partner

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Maria I have found you have to be logged in as the Admin user.  A message does not pop up if you are an other user other than Admin, nothing happens at all!

Try logging in as Admin user.

Regards

Robyn Kelly

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maria

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Thanks Robyn!
I tried your suggestion and it works, thanks so much, it was doing my head in pressing the button and nothing happening  :)