set closing date not working

  • 1
  • Question
  • Updated 7 months ago
  • Answered
am using Reckon Accounts Enterprise and trying to set the closing date, but when i click the button nothing happens.  Am in single user mode, is there something else i'm mean to do before i can close the periods?  
thanks for any help
Photo of maria

maria

  • 288 Points 250 badge 2x thumb

Posted 7 months ago

  • 1
Photo of John Graetz

John Graetz

  • 16,432 Points 10k badge 2x thumb
Hi Maria.  As there is more than one button to click on for this process, which one is not working?  Are you able to give a bit more information please?
John L G
(Edited)
Photo of maria

maria

  • 288 Points 250 badge 2x thumb
Hello John, the button that is not work in the 'Set Date/Password' under the 'Company Preferences' tab (Edit/Preferences/Accounting/Company Preferences)
Photo of Robyn Kelly

Robyn Kelly, Accredited Partner

  • 3,326 Points 3k badge 2x thumb

Maria I have found you have to be logged in as the Admin user.  A message does not pop up if you are an other user other than Admin, nothing happens at all!

Try logging in as Admin user.

Regards

Robyn Kelly

Photo of maria

maria

  • 288 Points 250 badge 2x thumb
Thanks Robyn!
I tried your suggestion and it works, thanks so much, it was doing my head in pressing the button and nothing happening  :)