setting up a new company in hosted

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Help, I'm trying to set up a new company in Reckon accounts hosted.

I've started the setup interview, and have come to a stand still at saving the interview, it doesn't let you go any further until it is saved.
The problem is... I select save once I've chosen the file destination.... from here nothing happens! No response!

I've tried logging in again.... still the same
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Sara

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Posted 4 years ago

  • 1
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Sara

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figured it out.... Remove the asterix when renaming the .QBW file
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Sally McIntosh, Accredited Consultant, Accredited Partner

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Hi Sara,
Yes for some reason the file name doesn't populate all the time???
Similar for backups too....
But yes you can name it with just removing the asterisk.
Kind regards,
Sally McIntosh (sally@samsolutions.com.au)
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Sara

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New Problem, the company disappears after 2 days of setup.... Ive set it up twice now.... second time I backed it up and it still disappeared !!!
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John G, Information Support Analyst

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Hi Sara,

File > Open or Restore Company > Open a Company File > navigate to Q drive and can you see the file you created there?  Could it be in a folder in Q drive?

Hope this helps,

regards,
John.
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Sara

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That bit works.... I did this yesterday! However today.... Gone again! Why won't it stay there?
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John G, Information Support Analyst

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Hi Sara,

It will be best if you call Technical Support to resolve this issue.

regards,
John.