Share prices not updating Personal Plus 2017

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After I updated to Personal Plus 2017 my share prices have not been updating. It looks as though the update is done but the net worth doesn't change and when i look at the price history on my shares they haven't updated. My licence is valid til Aug 2017. Pls advise. I rang customer service but no help there. 
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Megan Rule

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Posted 3 years ago

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Megan Rule

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I am using Windows 10 Home
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ecco

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I was using quicken pp 2006 and had the same problem when I restored a back up all the currency lists and share prices didn't come through so the investments were showing zero. I think it was because the file got corrupted. Even if I imputed the share
prices and then did a back up and restored it I found the share prices and currency rates I just put in. Hopefully that's not the case with your files.
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Megan Rule

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my old stock prices are there just haven't updated since I updated to 2017 a week or so ago
(Edited)
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MarkR

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I have this problem, which is resolved by changing the date to an earlier date in portfolio view. Then change back to the correct current date.
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Megan Rule

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thanks - tried this but no luck
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Joanne Mullen

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I have the same problem. The update button keeps turning as well.
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Megan Rule

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Yes, it looks as if its all happening. It says on the panel after the update - "Historical prices  downloaded historical prices for 2 of 2 symbols - status 11 Apr 16 7.39pm"  i.e. date is wrong - should be 17 mar 17. At the bottom of the portfolio page it says its updated as of today - but it isn't reflected in the price histories. 
(Edited)
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Peter Pollard

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I have a similar problem to Megan with Reckon Personal Plus 2017, except that only the price of the one share, ASX code SCG, doesn't update daily, and I have to manually do it.  the other nine shares in my portfolio are fine.  I am using windows 10 Pro.
Does anyone have any clues, please?
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Megan Rule

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Hopefully we will hear something...Peter I have 40 or 50 different ASX shares but none of them are updating. It says down the bottom of the portfolio page that they have updated ("Aust and NZ quotes EOD. Updated Mar 18 at local time" etc). But none have updated since Mar 10 which is when I deleted Quicken personal 2016 and uploaded 2017...I hope I don't have to pay $5 a minute to have this fixed, I have already spent hours trying to fix this and other related problems.
(Edited)
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Rav, Community Manager

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Hi Megan,

Sorry to hear you're having issues there!

Let me check in with the team around this when they're back on board in full tomorrow and I'll come back to you.
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Rav, Community Manager

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Hi again Megan,

Just had a chat with the team about your thread, let's just start with the basics first
(This will also apply to you Peter and Joanne)

Firstly, can you please check Investing > Security List > Ensure all your Australian stocks are Stock Type: Stock and Asset Class: Australian Stocks.
The same applies for NZ stocks with the only difference being Asset Class: New Zealand Stocks.

Once that is done, when attempting a One Step Update, click on the 'Select Quotes' option in the dialog box and ensure all relevant securities are ticked.

Does the issue persist after this?
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Peter Pollard

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Hi Rav,
I have done as you suggested, but the problem persists for Scentre Group (SCG) only.
Any other thoughts, please?
This is not a big issue for me, just an inconvenience.
Thanks,
Peter
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Peter Pollard

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Hi Rav,
I might be on to something!  Last night when I checked, the SCG price downloaded was the minimum share price during the day, viz, $4.315 not the closing price of $4.32.
I'll see if the same thing happens today.
Regards,
Peter
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Peter Pollard

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Hi Rav,
Good news!
Today I deleted the transactions I had for SCG and re-entered them.  Tonight the correct closing price of $4.38 was downloaded!
Thanks for your help.
Regards,
Peter
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Megan Rule

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Hi Rav, I have made sure my stocks are all in Asset class Aust Stocks. However my stock types are by the self made list I've always used for many years - eg tobacco, transport, media, health etc. Does this mean I have to now change them all (will take me ages) to Stock??? Very annoying if so as it essentially means the stock type classification is of no worth since they are all classed as "Aust Stocks' anyway in asset class....
(Edited)
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Rav, Community Manager

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Have you attempted to change one (or a few) of the stocks to the configuration I've outlined in my previous posted and checked if they are updating successfully?
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Peter Pollard

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Hi Rav,
Once again the correct price for SCG was downloaded correctly.
It looks as though I now have a permanent fix to my problem.
Perhaps some of the others with a similar issue may like to do what I have done.
The work involved could be worth it in the long run.
By the way, I have worked with computers for 42 years.
With kind regards and thanks,
Peter
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Archie

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Hi Peter,

"Switch on" Share Price Download Without Re-entering Transactions

I have been searching for a way to successfully "switch on" share price downloading for problematic shares without having to re-enter transactions.  (I have 400 shares and 20 years of transactions, so re-entering transactions is a daunting prospect.)

I have identified (stumbled on) a series of steps which work (at least for me).  I cannot explain why they work, however, they appear to "repair" shares without having to re-enter data.

o  Firstly, as Rav has advised, go to "Security List" under "Investing" and set Assett Class to "Australian Stocks" for all shares of interest.

o  Got to "Update" then "One step update", "All Accounts", and click on "Select quotes" (in blue).
o  Now select "Clear All" and click "OK".  The message "You have not selected any securities ... Would you like to do that now?" will appear.
o  Click "Yes" and select a single share (any share and one share only) and select "Update now".

a.) Portfolio View

o  Now go to the Investing Portfolio View screen.
o  Select a share for which price download has failed.  (It will usually have "est." in the Quote/Price field.

b.) Security Detail View

o  You will now be in "Security Detail View:..." for the selected share.
o  Select "Update", "Download quotes".
o  This will automatically download quotes.
o  You will (hopefully) now have the latest 5 days of price quotes for the single share selected.

o  Repeat a.) and b.) for Each Share of Interest

o  Note that on some occasions, it has been necessary to perform the price "Update" in the "Security Detail View" more than once for a particular share.

This is an odd series of steps with no obvious explanation why they work. They have, however, worked for me on at least 20 stocks.

Give it a try.  Hopefully it will work for you.  As always, I cannot provide a guarantee.  Take care, take small steps, backup before making changes, validate outcomes before proceeding further.

I will, of course, have to wait intil 9:30 Monday night to find out if the next day's share prices download successfully.  (I, like you, have worked in computing for more than 40 years.)

Custom Security Types

Note that I have, over time, created and used several new security types in the "Security Type List" window.  I have retained these "Custom" security types and have not changed them back to "Stock" as has been advised.  Retention of Custom Security Types has not resulted in any problems thus far and it is not my intention to do so unless it is absolutely necessary.  Only time will tell.
(Edited)
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Peter Pollard

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Hi Archieb2,
I am pleased to hear that this has worked for you.
Peter
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Megan Rule

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Rav, yes, I have changed a few shares to stock types "stock" but they still don't update.
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Megan Rule

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I notice when I go to portfolio page and click on 'download historical prices' (upper left cnr) it comes up with a box saying 'select the securities you want historical prices for (US securities only)' and there are no securities listed I can tick anyway.
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Megan Rule

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Any other ideas Rav?
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ecco

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I am considering using reckon personal plus but I'm going to elect to manually post the stock prices because the auto downloads appear to be a problem as seen on this forum.

As an interim measure you could load your portfolio into the sharesight app and you'll get the current stock prices updated daily. If you have a lot of holdings this could be a bit of work but I like the functionality of sharesight. It is a paid service but I've found it great so far. I uploaded some historic transactions via CSV file. Hope that is of some help until the share price issue is sorted in Reckon.
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Rav, Community Manager

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Hi Megan,

Sorry I deleted an earlier reply I just posted.

I notice when I go to portfolio page and click on 'download historical prices' (upper left cnr) it comes up with a box saying 'select the securities you want historical prices for (US securities only)' and there are no securities listed I can tick anyway.
Let me clarify your reply above,

Rather than selecting Download Historical Prices, click on Download Quotes.
You will be presented a dialog box and select the option 'Edit Securities'

Do you see your stocks now and are they ticked? Provided that you haven't changed the stock configuration away from the settings I advised in an earlier reply, you will see those stocks listed in this dialog box.

Click "Update Now"
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Megan Rule

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Hi Rav, when I click on download quotes when in my portfolio, it automatically updates - it doesn't give me the opportunity to see a list/dialog box with 'edit securities'. It shows a computer with red dots connecting as the update happens. There is a help box, but it doesn't take me to a securities list.

Also my NAB shares aren't updating. They are marked as 'stocks' with the correct NAB asx symbol. They only update if I do it individually. i.e. clear all shares from the update box and then mark just NAB. Thoughts?
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Archie

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Hi Megan,

I believe I have found a way to permantly "turn on" one step share price update for shares previously classified with a user defined custom Security Type.  ( I continue to make extensive use of custom security types.)

The procedure requires minimal change, is not destructive, and does not require re-entry of transactions.  (It has been effective for me with more than a dozen shares.)

Steps are:

o   Create a new security type in Security Type List window.  (I gave my new security type the temporary name "12 New 11Apr17".)

o   Move a share of interest to the new security type by changing "Type" in the "Edit Security Details" within "Security Detail View ".

o   Click One Step Update. ( Make sure all shares are selected in "Select quotes" in "One Step Update Settings.)

o   Click "Update Now".

Share Price, High, Low, Volume should now be updated (for the last 5 days).

This has worked for me for many shares which were not updating automatically and were classified with a User Defined Custom Security Type.

The above steps are designed for testing a single share.

You should now be able to move multiple shares to the new security type (in my case is "12 New 11Apr17").

It should also be possible to create multiple new security types, move shares of a similar type to them, delete the old empty security types and rename the new security types to something useful.

I have not yet tested the whole process as I have other priorities.

It should be straightforward to undertake some test transfers.  As a precaution, it's always wise to backup beforehand.  The changes are unlikely to cause problems and are far simpler than the ineffective instructions Rav has given.

I'd like to know if it works for you.

Regards,  Archie
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Megan Rule

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I didn't try this Archie as I resolved most of my issues by just changing them all to Stock. I had tried updating them individually, which worked, but I wasn't going to do that every day since they wouldn't update as a whole group.
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Bruce Watson

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This reply was created from a merged topic originally titled Share prices not updating, 'none of the requested securities were recognised'.

I have just upgraded to Personal Plus 2017 from the 2016 version. It installed OK. But the share prices have not downloaded although the currency did. The message on the One Step Update Summary said 'None of the Requested securities were recognised'

But nothing has changed and I manually checked the Codes and they are correct? It's too coincidental that this occurred when PP2017 was installed. I really need a solution quickly!
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Rav, Community Manager

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Hi Bruce,

I've moved your post over to this related thread. When you checked over the codes manually do they all still state Stock Type: Stock and Asset Class: Australian Stocks?
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Archie

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Rav's response is not a solution.  It does not work and will simply waste your time.  Give it a try.  If it works, great.  It suspect it will not.

I strongly suspect Reckon support are totally incapable of fixing the problem. What worked in PP 2016 should work in PP 2017.  It is almost certain that a "bug" has been introduced which has damaged the 2016 database on import.

I have "upgraded" from 2016 PP to 2017 Home & Business and have the same problem.  The upgrade appears to have permanently damaged the database.  I am in a worse position than you because I did not identify the problem early enough to make reversion straightforward.  I entered many transactions and now reversion will require considerable time.  It is a disaster for me.

I suggest you try to uninstall PP 2017 and revert to PP 2016.
Note that the data "imported" into PP 2017 might already be damaged.
I suggest you also revert the last backup file created with PP 2016.

I suggest you do this ASAP.  The longer you wait the worse the problem will be.

Please note that you have to take full responsibility for making the change. I can offer no guarantee.  If you feel capable of undertaking the reversion, then do so.  If you do not feel capable then find someone who is.  I do not see staying with PP 2017 as an option.
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Luke, Employee

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Hi all,

Just to make it clear, there is not a problem with the Personal Plus 2017 program that is causing the share prices not to update.

I highly recommend if you are having problems with share prices not updating to please follow two below knowledge base articles:

Please ensure each condition is followed carefully.

Luke.
(Edited)
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Archie

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Luke,

May I ask if you are a programmer and a developer of the Personal Plus software?  If you are not, I suspect you have little knowledge of the detail of changes made to the way PP 2016 and PP 2017 treat share price updates.

Your claim that there are no problems flys in the face of the evidence provided by long term users.  It's a complete cop-out to blame the user and absolve Reckon of any responsibility.

There is a difference in the way PP 2017 and PP 2016 handle share price updates.  The loading of the PP 2016 database into, in my instance, Accounts Home & Business 2017 has damaged it.

It would be nice if you showed Reckon users some basic respect by acknowledging there may be flaws in the upgrade from PP 2016 to the 2017 version.  Blaming the user out of hand is very disrespectful.

I know there is a problem with the upgrade and I know that Reckon support is incapable of fixing it.  I know that I will have to deal with the problem and that you neither have the inclination nor the capacity to do so. 

[For your information, I trained and worked as a programmer with the Commonwealth Government and studied computer programming and computer science at the University of Canberra and University of Technology Sydney.  I owned and operated a specialist data analysis service bureau for 20 years.  I know the difference between a software error and a user error.]
(Edited)
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Rav, Community Manager

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Love the passion Archie, however looking at the bigger picture though, the 2017 Personal range has been available since late October/early November and although there are a few similar cases highlighted along the way here it's not a widespread case across the entire user base.

We're not avoiding responsibility or being disrespectful to our users in any sense but rather trying to provide assistance to eliminate any of the common causes/symptoms and identify any deeper underlying issues if there are any.

The change that has occurred in the 2017 range is the introduction of Australian market indices which means the setup/configuration within Edit Security is of even more importance. The Type field must be Stock to access updates from the One Step Update. Also, make sure that all your securities are ticked from the 'Select Quotes' option in the One Step Update Settings screen.

A further and final step is to create a new dummy file, set up a few stocks and test the update. If the update continues to fail, then we can suspect either a problem with your installation or corrupt data file.

Those are the basics but are the most crucial.

If all that is correct and the problem still persists, this points to a issue with your installation or corruption of your data file.
The simplest step to diagnose this issue is to perform a clean uninstall and clean installation.
To address further corruption (which may have been present prior to the upgrade) it will require downgrading back to the previous version, running a validate and super validate on the file and then upgrading back to the current version.
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Megan Rule

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Hi Rav,

re "make sure that all your securities are ticked from the 'Select Quotes' option in the One Step Update Settings screen."  I HAVE DONE THIS STEP

re "A further and final step is to create a new dummy file, set up a few stocks and test the update. If the update continues to fail, then we can suspect either a problem with your installation or corrupt data file."  I HAVE TESTED THIS AND THE UPDATE WORKED ON THE NEW TEST FILE STOCKS.

Re "the Type field must be Stock to access updates from the One Step Update."

PLS CONFIRM - I have changed a few stock types to "Stock" from the various stock types I have used for years (eg paper, mining, media etc) and they have still not updated as of March 10.

My query is - does this mean I have to now go through and change all stock types to 'Stock'???? ...(i.e this is now a bogus category since all stock types are to be labelled stock - a backwards step for Reckon 2017 and very irritating. I have around 50+ shares so this is a time consuming job).
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Megan Rule

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ps I believe the data file I want to use has been super validated when I was having issues with 2016. I got it to work in 2016 but then my license was cut short (was given a few days before it ran out) and so I was forced to update to 2017.
.
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Archie

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Hi Megan,

I believe Rav has, perhaps inadvertantly, identified the source of the share price update problem in his post above.  He states "The change that has occurred in the 2017 range is the introduction of Australian market indices".

It is very likely that the addition of new indices in PP 2017 has conflicted with Security Type usage by (some) users of earlier editions of Personal Plus.  It is very likely that there has been an error in the way PP 2017 imported data from prior versions. (In my instance this was from PP 2016.)

(I have made extensive use of Security Types over many years without difficulty.)

Peter Pollard's earler post "Today I deleted the transactions I had for SCG and re-entered them.  Tonight the correct closing price of $4.38 was downloaded!" may provide the beginnings of a solution.

I suspect, however, it is likely to be a bit more complicated.  ( I have hundreds of stocks and 20 years of transcation and price data to deal with.)

May I suggest you pick one problematic stock with a small number of transactions and do what Peter has done.  If it works, it will provide an indication of what you have to do next.  If it does not work, there may be an alternative approach that will work.

Take great care in the changes you make.  Backup files before making changes.  Make changes in small steps and test outcomes thoroughly.  Take notes on the steps you have undertaken so that you can repeat those that work and reverse those that do not.

Do not expect Reckon support to help and do not accept their instructions as gospel.  I think we affected users are on our own with this.
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Rav, Community Manager

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My query is - does this mean I have to now go through and change all stock types to 'Stock'?
Yes, you will need to ensure that all stocks have the Type set to 'Stock'.
All stocks must be in the configuration outlined in my earlier post.

It is very likely that the addition of new indices in PP 2017 has conflicted with Security Type usage by (some) users of earlier editions of Personal Plus.  It is very likely that there has been an error in the way PP 2017 imported data from prior versions. (In my instance this was from PP 2016.)
Archie, it's not an error in the way data is imported from previous versions in comparison to the current. Rather, prior to the introduction of the 2017 range, stocks was the only data being downloaded and as such, 'Type' was disregarded. From 2017 onward, with the introduction of new downloads being available ie. indices, it's crucial that the configuration is set up correctly for One Step Update to work.


So coming back to you Megan, the troubleshooting path that archieb2 has outlined is a very good suggestion and I would recommend it also based on Peter's success earlier today.
You have mentioned however that you've attempted this on several stocks already without success and on the flipside, the test/dummy file has proven successful. This could also suggest your installation itself is fine but the data file is corrupt but let's try out Peter and Archie's contributions first and go from there.
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Archie

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"Switch on" Share Price Download Without Re-entering Transactions

The procedures described below are low risk and only involve changes to settings / parameters which can be reversed.

I have been searching for a way to successfully "switch on" share price downloading for problematic shares without having to re-enter transactions.  (I have 400 shares and 20 years of transactions, so re-entering transactions is a daunting prospect.)

I have identified (stumbled on) a series of steps which work (at least for me).  I cannot explain why they work, however, they appear to "repair" shares without having to re-enter data.

a.)  Set Asset Class to "Australian Stocks"

o  Firstly, as Rav has advised, go to "Security List" under "Investing" and set "Asset Class" to "Australian Stocks" for all shares of interest.

b.)  Deselect All Securities in "One Step Update"

o  Got to "Update" then "One step update", "All Accounts", and click on "Select quotes" (in blue).
o  Now select "Clear All" and click "OK".  The message "You have not selected any securities ... Would you like to do that now?" will appear.
o  Click "Yes" and select a single share (any share and one share only) and select "Update now".

c.) Portfolio View

o  Now go to the Investing Portfolio View screen.
o  Select a share for which price download has failed.  (It will usually have "est." in the Quote/Price field).

d.) Security Detail View

o  You will now be in "Security Detail View:..." for the selected share.
o  Select "Update", "Download quotes".
o  This will automatically download quotes.
o  You will (hopefully) now have the latest 5 days of price quotes for the single share selected.

e.)  Repeat c.) and d.) for Each Share of Interest

o  Note that on some occasions, I have found it necessary to perform the price "Update" in the "Security Detail View" more than once for a particular share.

o  If the procedures do not work the first time it may be worthwhile trying a second time.  You may also try exiting the software and opening it again.  (This is something Microsoft recommends be done with Windows from time to time.)  If the procedures still do not work try "fiddling" with the procedures a little (with great care).  This is how I "discovered" the procedures in the first place.

f.)  Re-select All Securities (Mark All) in "One Step Update"

This is an odd series of steps with no obvious explanation why they work.  They have, however, worked for me for at least 20 stocks.

Give it a try.  Hopefully it will work for you.

I will, of course, have to wait until 9:30 Monday night to find out if the next day's share prices download successfully.

Custom Security Types

Note that I have, over time, created and used several new security types in the "Security Type List" window.  I have retained these "Custom" security types and have not changed them back to the default "Stock" as has been advised.  Retention of Custom Security Types has not resulted in any problems thus far and it is not my intention to remove them unless it is absolutely necessary.  Only time will tell.

Caveats and Cautions

Never assume there is zero risk.  Take care, take small steps, backup before making changes, validate outcomes before proceeding further.  There is no guarantee the procedures will provide a complete solution.  Ultimately, there are no guarantees.  If you feel capable of applying the procedures, then do so.  If you do not feel capable find someone who is.  Alternatives appear to be a.) leave things as they are and apply price updates manually b.) follow advice provided elsewhere.
(Edited)
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Megan Rule

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Thank you Archie! I have tried your method for 3 stocks and the update worked for each individual stock - I had not changed the Security type on these stocks either (pls note Rav). Note when I tried to do a usual update with all stocks marked it still didn't work - so appears I have to go through and update each stock individually.

Rav - seriously, do I now have to laboriously go through each of my 50+ stocks and do this??? Is there not a better fix Reckon can come up with??

I have also been a Quicken/Reckon user for over 20 years. This is ridiculous - just glad I'm not running a business with it.
(Edited)
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Archie

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I'm pleased it worked for you Megan.  I do suspect, however, that Rav will respond with a claim that both you and I are mistaken and that his advice remains correct.

Identification of a solution has taken a great deal of time and a willingness to reject the advice provided by Reckon representatives in the face of repeated of repeated assertions there were no errors in the import of data into PP 2017 from earlier versions.

This will be a continuing problem as more users upgrade to PP 2017 and Home & Business 2017.

It will be the most experienced users, who are more likely to have made use of Security Type and Asset Class to organise and manage shares, who will be most affected.

I am more than astonished by the willingness of Reckon representatives to do damage to the relationship with their most comitted long term users.

I have more to say on the matter, however, it can wait for another time.  Though, I do anticipate continuing denial.

Regards,

Ron
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Megan Rule

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I have a major beef re the Reckon phone help system which charges $5 a minute. Why should we pay for fixing Reckon problems that have inconvenienced us? Instead we get this - slow back and forth that has gone on for over 2 weeks now with a full Reckon solution still not in sight. In the meantime I am avoiding making entries on my 2017 Reckon software as I don't want to have to repeat it all again if something goes wrong.
(Edited)
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Megan Rule

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Hello Rav, any updates?
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Archie

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Rav appears to have washed his hands of this matter.

The unfortunate reality is that Rav and his team are unwilling to correct the problem and are, it would seem, incapable of doing so.
.
It is likely that it requires changes to the software and Reckon does not provide software updates or patches.

I'm continuing to search for a kludge to get around the software error.  Not sure of my chances, however, there are still a couple of options.  Problem is it takes a great deal of time and ultimately there may be no satisfactory solution.
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Rav, Community Manager

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I think this thread has now provided all the information required to resolve this issue.

I understand that updating your share prices daily and maintaining your file the way you configured it through various updates is important to you, but the problem expressed here is at the "isolated incident" end of the spectrum and will be resolved by attention to settings and procedures.
The shares updating successfully when you attempt to do so singularly and in the dummy file you created earlier, leads to the assumption the update mechanism itself is functioning and requires attention to either, configuration, corruption or both.

An option is to create a new file by using File > File Operations > Year End Copy (use the original start date of your file). This will create a new duplicate copy of your data file.



Please review Archie's 3 posts above and the links provided by Luke.  
http://kb.reckon.com.au/issue_view.asp?ID=5513
http://kb.reckon.com.au/issue_view.asp?ID=5483

As I've already mentioned, what has changed with One Step Update in the 2017 version is the introduction of Australian Share Market Indices.  This has made the Security Type field a dynamic component to the success of the One Step Update process.  To present the correct values for Indices the Security Type must be set to Market Index to get the correct values for the index.  Previously, it did not matter what the Security Type choice was as it defaulted to the share price format.  

The role of Customised Security Types is less clear.  We have been instructed that for shares the Security Type can only be Stock.  The tests we've done in responding to your post has produced mixed results - under some conditions it worked with custom security types and under others it did not.  We have reported this behaviour to our developers for further investigation.

So how should you proceed from here?  Firstly make sure you have covered all the steps outlined by Archie and Luke, but leave your Custom Security Types in place. Test the One Step Update again.  If it was not successful then proceed as follows:

Check again that in Select Quotes on the One Step Update Settings your shares are ticked for updating.

Then go to Portfolio view, right click one share and select Security View.  In the top left click on Update and select Download quotes.  Did the share price update to the last trading day?  If it did continue doing this for each share that did not update in your One Step Update run above.  Tomorrow run One Step Update and check whether share prices updated for the latest trading day.

If share prices did not update on the singular update, or failed on the normal One Step Update the next day, then you will need to change the Security Type from your custom selection to Stock.
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Megan Rule

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OK - I updated all my shares individually and they did update that way. However, when I tried to update them as a group the next day it wouldn't work.

So - I changed the Security types from the custom types I had previously used for years to Stock. I then tried to update them all as a group - AND THEN IT WORKED.

However, not all historical prices were downloaded, just the ones for that day. If I go to my portfolio and click on 'download historical prices' it then tells me that its for 'US securities only' - and in any case, the only securities listed that I can choose from are a few I have (managed funds) that are not listed on ASX - any thoughts Rav?
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Rav, Community Manager

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Historical prices will show for US shares, US indexes, and any other incorrectly classified security as Type: Other and/or Asset Class: Unclassified.
Obviously though, incorrectly classified securities will not work (unless by coincidence it has the same symbol and even then values will be incorrect)
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Megan Rule

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Hi Rav, my shares are updating ok now (I didn't need to do the year end data copy procedure as above) - all except for NAB, which I can update on its own ...but it won't update when I 'mark all' on the Update box. It is classified as Stock etc i.e. like all my other shares but for some reason Reckon won't update it when I try to update them all together - thoughts?
(Edited)
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Rav, Community Manager

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I'd try unticking it from the Select Quotes list. Perform an update. Then go back and tick it and try again.
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Megan Rule

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Thx Rav, tried that, didn't work. Would only update if I updated NAB on its own.
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Megan Rule

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I have tried a few things but am still having trouble getting NAB shares to update with the rest of the group. After a 'mark all' update I get a message in the box after the update telling me that NAB is listed under "missing symbols". However, if I then 'clear all' and mark just NAB it will update.
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Rav, Community Manager

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We suspect that there is a corruption in your file related to a particular stock which is the underlying cause of the problem you're experiencing. You can test this by going to the dummy file you created earlier, buying a number of shares and running one step update on a number of days to test if NAB updates successfully there.

A fair warning, what I'm suggesting next is potentially lengthy in terms of time commitment.

The first thing to attempt is Validate and Super Validate THREE TIMES IN A ROW. Once that is complete, give it a another go.

If it's still a problem, clean up your list, delete everything you have NEVER traded and don't need to look at anymore ie. market indices.
Then for stocks you HAVE traded in the past but no longer do, change the code to something arbitrarily eg ZZA, ZZB, ZZC (these must NOT be genuine stock codes). Once complete try One Step Update again. You may receive 'Stock code not found' or '45 of 50 stocks updated' (example) of messages during this exercise.

Did NAB update?
No - find the share that is corrupt, each day start by omitting one of the other shares in the list and update. 

Did it update? If not, progressively keep moving through the list one share at a time until you find that NAB does update. Be methodical about this, perhaps start by selecting the share immediately above or below NAB and then move up/down one each day.
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Megan Rule

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Before I tried this (I didn't end up doing it) I noticed I had three different stocks with various versions of the NAB name - Nat Aust Bank, National Australia bank and National Aust Bank. I changed them all to being named  'NAB' - and then the update worked for me. :-)
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fpilot

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I have just updated to Personal Plus 2017 and encountered this problem with my share prices but before i work myself into a frenzy can someone please tell me what time the share prices should be available because I vaguely remember seeing somewhere that the prices are now coming from Amazon.

Thank you for your help.
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fpilot

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This morning the share prices updated OK.  The last time I tried last night was just before 9:00 PM.  I always found that Personal Plus 2016 updated the share prices just after 8:00 PM.
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Archie

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I believe the new share price update time is 9:30 pm.

Reckon chooses not to inform its users of any changes it makes.  We are left to wonder what it is that we have done wrong and to then search for a solution.

Reckon appears to make a great deal of money from charging support at $5.00 per minute or $300 per hour to solve problems of their making.

Reckon does not fix problems with, or errors in, the software installed on our computers.  To do so, Reckon would have to provide updates and patches for us to download and install.  It does not.

Reckon engages in obsfucation, misdirection and denial in the face of substantive evidence.

Reckon's behaviour is unconscionable and derelict.
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Rav, Community Manager

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You're entitled to your opinion and we're always open to constructive criticism/feedback Archie, however this Community platform isn't a soapbox.
Keep the thread on topic.
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Megan Rule

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ASX listed Reckon price has dropped from $2.46 at the beginning of 2016 to around $1.66 today (over 30% drop) during a year the Aust All Ords market increased by about 18%.

Perhaps if customer service could have more focus they might do better? Rav, thanks for your help and you are obviously limited by the parameters Reckon management sets. However, I do think the customer service regarding this issue is terrible. I wonder how many people have had to pay for advice ($5 a minute over the phone) over a software issue that is clearly a Reckon fault. Not good enough.

(Edited)
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MarkR

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I have been a loyal user since Reckon began. I use Home & Business for shares. The security "Type" is important to me, so setting them all to stock destroys an import feature. These current share problems and lack of resolution guarantee that the moment a viable competitor appears I am lost to you. Surely it's cheaper to keep me satisfied than to find a replacement client.
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Archie

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Hi Mark,

I am a long term user of PP and make extensive use of user defined Security Types.  The update from PP 2016 to PP 2017 damaged some of the shares classified into the custom Security Types I created causing price downloads to fail.

After a great deal of experimentation, I have found that creating a new Security Type in the Security Type List window with Asset Class "Australian Stocks" and then moving the corresponding subset of stocks to them has corrected the problem with price updates.

Reckon recommends all ASX shares be set to Asset Class "Australian Stocks".

The above process has worked for a dozen or so stocks.

The change described is low risk and can be easily reversed, however, it is a cludge and cannot be guaranteed.

As always, backup prior to changes, take small steps, validate.

I have posted on this issue elswhere in this conversation.
(Edited)
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reshyam

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He was using quicken pp 2016 and had the same problem when We restored a back up all the currency lists and share prices didn't come through so the investments were showing zero. We  think it was because the file got corrupted. Even if I imputed the share 

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