You can try these simple tips to fix black screen in Reckon Hosted -
Step 1: Follow the steps below to resolve it (log-off all remote sessions) -
a) To fix it, log-in to Hosted, and it takes you to ‘Launch Accounts’ and ‘Control Panel’.
b) Click on ‘Control Panel’. In Products Tab: below ‘System Maintenance’ click on ‘Log-off Remote Sessions’.
c) Now on right side of the page you will see all the sessions currently running for your User-Id.
d) Simply click ‘Log-off User’ for all sessions of your User-Id until there remains none. After ending all sessions, try log-in again into Hosted.
If Step 1 does not fix it then try step 2 below.
Step 2:- (Reset your Hosted password) -
a) Log-in to Hosted, and it takes you to ‘Launch Accounts’ and ‘Control Panel’.
b) Click on ‘Control Panel’. In Products Tab: below ‘User Management’ click on ‘Manage Users’.
c) Now on right side of the page you will see your User-Id in blue color, click on it and down below tick in the tiny box ‘Change Password’.
d) Now “Reset your password and try login again into hosted.
If both the above “Quick Fixes” do not work (which do work most of the time), then it’s a technical issue at Reckon end and you can contact customer support.
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