After using the online community, 1hr10 mins on hold to help centre & a almost a further 1 hour of tech fixing the problem then I logged in for the 2nd time & the program is once again not working with the exact same problems. A total waste of 3hrs this morning. What next, I don't have another 3hrs to give up waiting on the phone & having a tech attempt to have the program working correctly in Google Chrome. This is ridiculous. The call centre doesn't even give you a reference no. so you can call back & have what is now the same problem attended to in a more efficient manner.