Single Touch Payroll

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Jan White_10076770
Jan White_10076770 Member Posts: 6 ✭
edited August 2019 in Accounts Hosted
We have been lodging STP for a full year but some reports have not processed. Error messages are "ATO sent the poll response but service failed to deserialise it" and "your nomination with the software provider may not contain correct software ID". 
Last report lodged was processed all ok.

How do we go back and correct the error reports??

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,385 Community Manager Community Manager
    edited June 2019
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    Hi Jan,
    If your latest pay event is successful then your YTD balances are correct and up to date. The previous events that resulted in errors cannot be removed or corrected, however in essence you already have corrected the error(s) since your subsequent pay events have been successful.
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  • Jan White_10076770
    Jan White_10076770 Member Posts: 6 ✭
    edited June 2019
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    Thanks Rav!

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