SIngle touch payroll

Sarah Hills
Sarah Hills Member Posts: 3
edited June 2020 in Reckon One
Hi,  We have two reckon one accounts, transmitting one over to the other.  Our old account is now inactive but the Gov account for single touch payroll is still active plus our new Gov account but the data is being sent to the old account and not our new account. Please help us to sort this out.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2020
    Hi Sarah,
    The way Reckon One knows which GovConnect entity to send the data to is by the information entered in the legal information section in your Book Settings. The details entered there need to match the information that is showing in the STP entity created in GovConnect. In saying that, the Reckon One book and the STP entity (GovConnect) need to be in the same account.

    So lets get to the basics first. Are your two Reckon One books in the SAME Reckon Portal account? ie. when you login with your email address & password do you see the two books and the two GovConnect entities in that ONE account OR do you have two wholly separate accounts with their own email address & password.


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  • Sarah Hills
    Sarah Hills Member Posts: 3
    edited March 2020
    Thank you. Yes the two Reckon One books are in the same portal.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited March 2020
    Cool, that's good. Ok, the next thing I'd recommend you check is the legal information section in the Reckon One book to make sure it matches the info in the corresponding GovConnect STP entity that the data needs to go to.

    Open the Reckon One book and go into the Settings (top right corner) and then Book Settings. Make sure that the information in the below tabs is all completed and that the ABN, legal name and branch number (if applicable) match the info shown in the corresponding GovConnect entity.

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  • Sarah Hills
    Sarah Hills Member Posts: 3
    edited March 2020
    Thank you, all sorted now.  Really appreciate your help.