Single Touch Payroll - ATO Declined Pay Run and Subsequent Adjustment Error

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  • Problem
  • Updated 2 months ago

Dear All,


Twice in the past, my STP lodgements to ATO were declined with an error message “The value specified for an item does not match the item type”. The Reckon Single Touch Payroll App gave me two options to fix the problem – either “Adjust pay run” or “I’ll do it later”. In both cases, I selected “Adjust pay run” to re-enter all information and resubmit the pay run. Then the adjustments received the green message of “Done” from the ATO.


I logged into the ATO Business Portal today and found that there were no values recorded under the “Gross payments” and “PAYGW” headings for these two “Adjust pay run” in the ATO STP Reporting Section. In other words, I thought I had reported those two STP lodgements but the ATO system did not register those numbers. All other STP lodgements completed without adjustments were recorded correctly except these two lodgements with adjustment entries.


How could I fix these two missing past lodgements so the ATO has the correct record of my STP lodgements? Thanking you in anticipation!

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Posted 2 months ago

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Joseph Li

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Adjustment is shown as update event in Business Portal without any figures, that is normal. The employee myGov income statement would have been updated already by adjustment.