Single Touch Payroll - Delete draft pay events

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  • Updated 1 month ago
Hi everyone,

The Reckon GovConnect STP service has been updated to allow you to delete unwanted pay events.
A delete button has been added within GovConnect STP and will appear on pay events with a 'Draft' status. The delete button is available on the pay run list page and employee list view of a pay run.

Any pay events that have been submitted to the ATO and/or have a 'Submitted' status cannot be deleted.


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Rav, Community Manager

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Posted 12 months ago

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Garys Hydraulics

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Doing a new pay run just now and when I click submit it won't show the new pay run in the list of files (to replace) when confirming so I can't lodge the new run. Only options I get are from my last 5 pay runs.

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Simon Hutchinson, Employee

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Hi Gary

If you are doing a new pay run you should not be using a full file replacement, that is only if you need to replace the most recent run you have done as there was a mistake.

Cheers
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Garys Hydraulics

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Hi Simon,

When lodging a file it only gives three options. Full File Replacement, Updated Event or Final Pay Event.

All others have worked no worries with full file replacement. Either way the date and pay run i'm submitting doesn't show up on the submit window.

Edit - Also if it was a mistake you were fixing wouldn't you use update event?


This is the only STP we have had any issues with. All of last months worked fine, just thinking it's a bug since start of the month.
(Edited)
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TREVOR CHIVELL

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Gary's problem seems to be the same as mine. I will try the suggested solution. Thanks
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TREVOR CHIVELL

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I tried it and it worked. Do not tick any of the three boxes and submit seamlessly.
 Thanks you everyone especially Gary for asking the question. Trevor
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Sylvia Johnston

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Anyone have any idea how to delete a file that has an error that was rejected by the ATO? It was my first attempt and now it just sits on the list with ERROR. The ATO didn't accept it so why can't i delete it as it's annoying seeing it sitting there!
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Rav, Community Manager

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Hi Sylvia,
Any pay events that have any status other than Draft cannot be deleted and need to be retained as required by the ATO.
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Sylvia Johnston

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Thanks for this, really appreciated.  Now I have a second issue.  When I submit the file I receive an error a little while after the pending message. The error states:
  • A text character must be one of the following: A to Z a to z 0 to 9 ! @ $ % & * ( ) - = [ ] ; : ' " , . ? / or a space character

  • Any ideas on this one???
  • Many thanks
  • Sylvia