Single Touch Payroll

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  • Question
  • Updated 2 months ago
  • (Edited)
I keep getting error messages All to do with fraction digits constraint failed. Know idea what is happening. Tax office says it is not them. Please help. Don’t know what I’m doing wrong. Only one employee
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Julie

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  • frustrated

Posted 3 months ago

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Rav, Community Manager

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Hi Jukie,
Can you post the full exact error message you're receiving here please?

Also, do the figures you're inputting into the app have no more than 2 decimal places?
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Julie

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Thank you.  I don't know what I am doing wrong.  The amounts were:  $1178.00    $248.00  $111.91

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Rav, Community Manager

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Hi Jukie,
Those screenshots show that the figures being input into the Tax Withheld field has a value with more than 2 decimal places. For example, in the first screenshot there's a value of 14005.00111, the second screenshot; 14253.00111 and the third; 12430.00111.

Can you double check the balances being input and correct where required.

Let me know how you get on.
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Julie

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I find this very confusing as I enter 248.00 ?  Only 2 decimal places?
(Edited)
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li He

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Hi Jukie, have you find the solution yet as I have the same issue?? I check many times and resubmitted but always the same message come back.
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Julie

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Hi  No I haven't.  There must be some type of issue but all I ever get back is that I must be doing something wrong.  My amounts are correct so I think there must be some software issue but no one will advise me.  I will keep trying :(
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li He

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I think it is the app itself. I don’t think it can be fixed so I’m thinking if we can unregister the app from ato and start another one??
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AJ

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I also keep getting this error message, have emailed Reckon who did not provide any troubleshooting or explanation. They advised me to look at this page however as far as I can see there is no solution on here either! Disappointed in this app
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Julie

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You think someone would try and help with a solution.  It isn't just me so there must be an issue.  Reckon can you please help!
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Julie

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Still the same issue. Please can someone help. I haven’t managed to get anything through to the Tax Department. I am entering the three amounts correctly
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Rav, Community Manager

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Jukie,
You need to create an adjustment to bring that invalid figure ($15379.00111) in the tax field back to a valid 2 decimal place number. So for example, if you create an adjustment for this employee and enter -$0.00111 for tax, it will adjust that figure to $15379.00.
That's just an example, you can choose to adjust it to anything provided that it returns that figure to a 2 decimal number.