Single Touch Payroll error

  • 1
  • Problem
  • Updated 1 month ago
Hi,
I am using Reckon One. When I submitted the Single Touch Payroll file to the ATO I got this error message - 

ATO Messages

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

Error message

  • An unhandled error occurred within Core Services. Record the details of the message and contact the agency service desk.

I have checked the set up in Reckon One and everything looks OK. Is it the ATO service desk that the message is telling me to contact? or Reckon One? How do I fix this?


Thanks
Anne








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Anne Mann

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Posted 1 month ago

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Rav, Community Manager

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Hi Anne,
This message means there was an issue with the ATO's SBR2 service which handles STP transmissions at the time of your submission.

I'd recommending sending the pay event through again as normal.
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Anne Mann

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Thanks Rav. It worked.
Anne