Single Touch Payroll error

Anne Mann
Anne Mann Member Posts: 2
edited September 2019 in Reckon One
Hi,
I am using Reckon One. When I submitted the Single Touch Payroll file to the ATO I got this error message - 

ATO Messages

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

Error message

  • An unhandled error occurred within Core Services. Record the details of the message and contact the agency service desk.
I have checked the set up in Reckon One and everything looks OK. Is it the ATO service desk that the message is telling me to contact? or Reckon One? How do I fix this?


Thanks
Anne








Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited September 2019
    Hi Anne,
    This message means there was an issue with the ATO's SBR2 service which handles STP transmissions at the time of your submission.

    I'd recommending sending the pay event through again as normal.


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  • Anne Mann
    Anne Mann Member Posts: 2
    edited September 2019
    Thanks Rav. It worked.
    Anne