single touch payroll error

  • 1
  • Question
  • Updated 4 months ago
I am getting the error : Invalid Company Information provided. Please check your ABN/WPN, Company Name and Branch number match those set in Reckon GovConnect Single Touch Payroll for your company.
This error came up and I have definitely logged in and connected to the ATO portal as required to.  I have checked the details 1000 times and I can see no error.  I have tried setting up another branch, same error.  There is no customer support to be found, the phone just keeps hanging up on me as you are at capacity,  This is a nightmare.  I have spent 10+ hours doing this.  Surely there is a better way!
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Diana Sayes

  • 94 Points 75 badge 2x thumb
  • frustrated and fed up

Posted 4 months ago

  • 1
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Diana Sayes

  • 94 Points 75 badge 2x thumb
Further, I've tried to update the address in the customer service portal and my address doesnt exist in your system.  It is a unit in an office block but it will only allow me to put the street number and not the unit number.  This is the worst.
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Diana Sayes

  • 94 Points 75 badge 2x thumb
I've also watched all of the webinars, scoured the community site and called about 50 times.  Surely I can get help somewhere.
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Kris Williams

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Make sure the company name and/or legal name is spelt exactly the same as the tax portal and/or gov connect. Caps, full stops etc
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Goody Two Skis

  • 60 Points
yes THERE WAS A BETTER WAY! I ONLY HAD TO MAKE A SINGLE TOUCH TO UPLOAD MY EMPDUPE FILE  IN PREVIOUS YEARS. I USED TO BE ABLE TO GET ONTO MYOB HELP WITHIN MINUTES. WE HAD A BETTER WAY. THIS IS A BACKWARDS STEP NIGHTMARE
iM ALL SET UP WITH STP BUT MYOB DID NOT CREATE A REPORT. IVE BEEN TO ALL THE HELP WEBSITES BUT NOTHING IS HELPING BECAUSE IM ALL SET UP CORRECTLY. IVE BEEN ON HOLD TO TECH SUPPORT FOR 2HOURS!!! I HAVE OTHER CALLS TO MAKE. I TRIED ONLINE CHAT BUT GOT NO REPLY. RIGHT NOW IM MAD AS HELL AND FEEL THAT THE ATO COULD SAVE A LOT OF MONEY BY DITCHING ALL CURRENT STRUCTURES, SACKING EVERYONE, AND JUST HAVING ONE EMPLOYEE WHO STARTS A GOFUNDME PAGE.