Single touch payroll error software ID

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megan_9161514
megan_9161514 Member Posts: 13 ✭
edited November 2018 in Accounts Hosted
Hi, I'm using hosted and after checking through the submission status with the  single touch payroll - I had some errors pop up saying the software ID doesn't match, I've since corrected it and it has now been working but all the payroll submissions before that still has the error on it.  How  can I fix it?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited November 2018
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    Hi Megan,
    Any pay events prior to registering your Software ID have not been processed and will remain as they are.

    As STP is reported on a YTD basis, if you've submitted a pay event since registering the Software ID and it shows as 'Success' then your YTD figures have been updated and as such, will be correct.
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  • megan_9161514
    megan_9161514 Member Posts: 13 ✭
    edited November 2018
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    Ok thanks for that, I was thinking that I had to re-enter the pay events. All good.

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