Single Touch Payroll

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When I rang Reckon Support today after about 10 minutes of explaining what Single Touch Payroll was to the support person who answered my call and putting me on hold 3 times they eventually worked out what I was talking about and  they came back and said was going to be available on 1st June 2018. 

This gives us one month to test it to make sure it works and work out how to use it ( June 2018 ) before it is a requirement we use it with the ATO ( from 1/7/18 as we have more than 20 employees ) and it will be over 30 June which is of course the busiest time of the year anyway.

This just seems to be creating unnecessary stress for all seeing as the ATO have said we are able to submit with the Single Touch Payroll from October 2017 to ensure we are adequately ready.  If our payroll software is only ready a month before we have to use it there is no way we can be adequately ready.

I am normally so happy with Reckon but I have to say today this has left me scratching my head ?.  Surely they could have it ready earlier than that ................Has anyone else received this time frame from Reckon ?
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Jen Beveridge

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Posted 9 months ago

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Rav, Community Manager

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Hi Jen,

There is still a massive amount of work that needs to be conducted from wide number of our teams across our product range on this. In regard to timeframes, there is nothing set in stone at the moment but obviously compliance is the priority.

Also, training sessions/webinars are in the pipeline to help everyone get accustomed to new processes and also documentation will be available with the new releases. 

Its early days at the moment and further updates/info will be made as we progress.

Cheers
Rav
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Gemma White

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I strongly agree with your comment. I hope Reckon is not just saying it will have it available and then say "Oh sorry" we cant get it to work... Then where will we be??
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Kevin Russell, Accredited Partner

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Gemma have you signed up for the updates from the ATO software developer team? And you will be exactly where all the other software customers will be. None of the providers have any more or less information than Reckon. Why do you think they want the system to fail? I went through the upgrade to the sql database in 2008/09. Trust me that was a big wrench. And Reckon learned a lot from it which is why Reckon one will be the best product in the market. Even if the market doesnt know it. Alls I am saying is a bit of perspective will get you through.
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Sharyn Gaunt

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Contact ATO and request deferred start date for STP.
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Paula Hajek

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I totally disagree with  Kevin Russell MYOB an Xero have already commenced modifying and testing their software for STP. Thank goodness i only have one client which uses Reckon which to me is very amateurish  and unprofessional in both its attitude and its product. How can it possibly think it can compete wiht other  accounting/payroll products is beyond me.
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Kevin Russell, Accredited Partner

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Oh you totally disagree do you? Well tell me where I am wrong. I use all the software myob reckon xero and qbo. None of them are fully compliant with STP as of today
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Kevin Russell, Accredited Partner

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Jen you are panicking about nothing. There will be a grace period while these issues are sorted. The tax office want you to comply. They dont want to beat you up. Trust me
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GoatyMcGoatBoat

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Considering there are Reckon support tickets for very simple things that are YEARS old, I have my reservations about their ability to implement something like this in six months.

The ATO has dropped Single Touch Payroll on small businesses today - we received an email stating we need to be ready to go on 1 July.  As a small business operator with 37 employees, running everything by myself, learning some new system or payroll process is something that I simply cannot do in a short timeframe.

There really needs to be a trial run or a dummy setup in place earlier so that actual end users (as opposed to accountants and bookkeepers who use the software all day every day) can get their heads around it in time to be compliant.
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Simon Hutchinson, Employee

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Hi Goaty,

Thank you for the post. We have been involved with Single Touch Payroll with the ATO since 2015 when it was first announced by the Finance Minister as a new way for businesses to interact with the ATO (yes, this has been around since 2015 as a proposed legislative requirement which has now made it through the parliament.). We are part of the Australian Business Software Association who are basically co-designing this system and have been privy to many details during the design phase.

Whilst we are not ready to go into final details as yet as to how this will all work (primarily because there are still some things not finalised on the ATO end for software developers), we have been working on this project for a number of months now and are deep into our design. There is obviously four products from Reckon that need to connect to the STP Service; Payroll Premier, Accounts Hosted, Accounts Desktop and Reckon One and each of those have differing requirements and systems within them on how they deal with payroll.

We agree that having to change payroll processes is a potential nightmare, but a basic summary of the STP system is that a digital report needs to be sent to the ATO after each payroll event (that is, each time you complete a pay run, a digital message needs to be sent to the ATO to update their systems about the pay, the employees involved and various other details). Ultimately it becomes a situation where instead of providing a EMPDUPE summary once a year, it is provided after each pay run. 

We are working hard to ensure that the disruption to payroll processes within the applications are minimal. Our anticipation is that within your current software setup, you would finalise a pay in the same manner that you already are so no change there but have to complete one additional step to submit the data to the ATO for processing. Single Touch Payroll does not change the way that payrolls are conducted or the requirements around processing a pay, it adds a additional step of reporting to the ATO what occurred in a payroll event and when. So instead of the ATO getting that data once a year, they will get it 52, 26, 12 or even more times per year. The benefit being that as long as you comply with the STP requirements, INB and other payment summaries can become a thing of the past and EOFY processes potentially less intensive and time consuming.

In terms of testing and being able to try things early from the posts above, due to the way the ATO systems work, you will only be able to send 'real' data to the ATO systems. However it must be made clear that for a system to operate within the single touch payroll environment the ATO has constructed, that it must pass a compliance test from the ATO, and the ATO must be comfortable that the system is acting as per legislative requirements. Therefore, the STP software you will use will have been through this ATO certification.

Rest assured Reckon is well aware of single touch payroll, what employees and employers will need to do in this new world, and are working to implement a system which changes the payroll system processes in a way that makes sense and does not significantly disrupt the current flows.

The various bookkeeping assocations such as ICB and ABN have also been very involved with single touch payroll and may have information and guides available in terms of business process impact. They also may be a port of call if you would like to register concern with the ATO about the lack of time before the commencement date of July 1.
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Kevin Russell, Accredited Partner

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Thank you Simon for your answer. I think Goaty would have more luck if he contacted his local MHR or Senator or the finance Minister directly rather than continue this discussion here. I already stated, thsre will be a grace period for business to comply. The ATO want to support business in the run up to this change they want it to work. They dont want to penalise business trying to do the right thing. Some small business will always try to operate outside any system. They need to ve rooted out.Theres enough stories about small business not paying their taxes on time - if at all - and unpaid super contributions cost the community billions. I cant wait till the RBA anounces the end of cash. I give it about five years. We have an opportunity here to restore some integrity to the revenue and to genuinsly enhance the operating environment for small vusiness much the same as the GST has done. We should not blow the chance or overstate the complexity
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GoatyMcGoatBoat

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Thanks Simon, I'll keep an eye on it in the leadup to EOFY.  EOFY is a good time to change accounting software if desired and to be honest I've been nothing but unhappy with Reckon's support since I started using the software, so a poor implementation of STP support will almost definitely be the straw that breaks this already overloaded camel's back.  If it's as simple as Reckon sending off that data in the background then that's great, but if it's a clunky process like sending payslips (i.e. I don't understand why payslips aren't automatically emailed as part of the payroll process) then I can see myself jumping ship quick smart.

@Kevin, I am not discussing the STP system.  I am discussing Reckon's implementation of support for that system, which I'm fairly sure is an issue my local member would tell me they have no control over.
(Edited)
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Kevin Russell, Accredited Partner

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Goaty I told you once, you are worrying about nothing. You dont have to believe me
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Rav, Community Manager

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Hi all,
We'll be getting in touch with all customers in regard to Single Touch Payroll (STP) via email late this week/Monday next week at the latest.

In the meantime, we've got information and resources for Single Touch Payroll on our website HERE which I'd strongly recommend checking out, including the ability to register for updates on launch.

(Edited)
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Kevin Russell, Accredited Partner

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Top work Rav. Great to know youre on the case
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Sybil Kellner

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We are customers and haven't received anything to date from Reckon re STP.  We would appreciate if you could send any updates to rooms@skellner.com.au

Thank you


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Gemma White

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Thanks Rav. I think i am happier now we know it is all happening.
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Robyn Kelly, Accredited Partner

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If you are already using Reckon Accounts desktop (current version) or Reckon Accounts Hosted; there are a few things you can start checking now to be prepared:

1. Check to make sure each Employee's details are in the Employee information correctly:

a) DOB

b) TFN (should be there already)

c) Full address

d) Full name

e) Start Date

f) Emp. No.

2. Check payroll setup:

a) Take note of allowances; you will need to seaparte these for STP (once software is updated)

b) Superannuation setup correctly with all information including USI, fund name, member number etc

3. Company setup:

a) Company name correct for payroll

b) Payroll Conatct

c) Company ABN - INCLUDING Branch ID

Hope this helps a little and will ease the burden of your first pay event in July.

Regards, Robyn Kelly


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Gemma White

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Hi Robyn, why is 1f required? Does each of our Employees need to be given a number?
Thanks Gemma
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Kevin Russell, Accredited Partner

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No
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Robyn Kelly, Accredited Partner

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Gemma from the conferences & webinars I have been attending it has been suggested the ATO may require this field when lodging pay events; although as mentioned above the file requirements have not yet been finalised.  I feel it would be just as easy to complete now while checking other details for each employee in my opinion.
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Gemma White

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Thanks Robyn
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Simon Hutchinson, Employee

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The ATO does require this field
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Phillip Job, Accredited Partner

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Hi Rav. Could you tell me when Accounts Desktop & Hosted will be released with STP please?
Regards
Phil
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Felicity Van

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Can anyone give an indication of when Reckon Accounts Enterprise will have the STP release? I haven't heard a thing at all from Reckon about this, but I seem to get lots of emails about it from the ATO & super funds! 
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Rav, Community Manager

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Hi Felicity,
The 2018 edition of Enterprise will receive the final STP feature with the tax update coming next month. This is the case with all 2018 desktop editions of Reckon Accounts Business.

SINGLE TOUCH PAYROLL RESOURCES
(Edited)
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Felicity Van

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Thanks Rav :)
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Gemma White

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I know right. so many other programs are trying to get me to switch over as they say they ready to go with STP... only 6 weeks to go Reckon.
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Rav, Community Manager

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Hi all,
If you're using Reckon Accounts Business (desktop) or Hosted I'd recommend checking out our new article on how to prepare your file for upcoming release of Single Touch Payroll -

Preparing Reckon Accounts Business and Hosted for Single Touch Payroll (STP)
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Rav, Community Manager

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Similar to the above, for anyone using Reckon One we've just published a separate article on preparing your Reckon One book for Single Touch Payroll (STP).
Check it out below -

Preparing Reckon One for Single Touch Payroll (STP)
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Sybil Kellner

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We are using Reckon Accounts Plus 2017 - what do we need to do to prepare for STP?


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Rav, Community Manager

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Hi Sybil,
The 2018 range of Reckon Accounts Business (desktop) and Hosted will be STP compliant. Please upgrade to your 2018 edition in the first instance in preparation for the introduction of Single Touch Payroll.
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Sybil Kellner

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Thanks Rav, was only when I checked that I realised we had not updated to 2018 eek :) getting that done today.  Whats next?


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Rav, Community Manager

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Good stuff Sybil,
Functionality for STP compliance is coming with the tax update next month. We'll be getting in touch with everyone on that via email and right here on Community as well. Stay tuned.
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Sybil Kellner

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Thanks :)

 I noticed when we did the 2018 update there is also on the website a MyGov download which seems to be available.  Is it recommended that we also do this now?


(Edited)
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Rav, Community Manager

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Hi again folks,

I've just posted the details of our Single Touch Payroll webinar that we'll be conducting to provide an overview of STP.

I'd definitely recommend attending if you can and you'll find the details here -

SINGLE TOUCH PAYROLL WEBINAR (28 May 2018)
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Sybil Kellner

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Hi Rav

AGHHH!!! Just went to register for Webinar and realised I have a Doctor appointment at 3pm on Monday and it is one I cant miss as it is prep for surgery.  Will there be another webinar I could attend?  Really want to get on top of this and hoping you might be able to time another webinar for those like me that cant attend this one.  Many thanks for your ongoing support.  Cheers  Pamela

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Rav, Community Manager

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No worries, what I'll do is post a recorded copy of the webinar in the other thread so you can watch it when you have some time.
This is just the first in the series of webinars we'll be holding for STP in the next few weeks :) 
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Sybil Kellner

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Thanks :)


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Rav, Community Manager

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Hi folks,
For anyone that missed yesterday's webinar covering an overview of STP, you can view it here -

Single Touch Payroll WEBINAR (28 May 2018)
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Rav, Community Manager

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Hi all,
We've got a new Single Touch Payroll webinar coming up next early next week;

This webinar will cover:
  • What’s changed in the Reckon software to comply with Single Touch Payroll 
  • GovConnect STP Overview – the gateway to  manage your clients payroll information
  • A step by step demonstration of how to sign up for GovConnect STP, submit payroll data to the ATO and enable multi-factor authentication as required by the ATO


I'd highly recommend attending if you can and you'll find the details here -

Single Touch Payroll: Pre-release WEBINAR - 25 June (Don't miss this!)
(Edited)
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Sybil Kellner

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Hi Rav

Once again I wont be available for the webinar on Monday but hoping that you can again send me the link so I can access when I return to work on Tuesday.

Many thanks

Pamela


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Rav, Community Manager

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Not a problem Pamela, will have the recorded copy up on that other thread once its completed. 
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Sybil Kellner

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Many thanks.  Another question, when will we receive the update for the 18/19 tax tables?


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Kevin Russell, Accredited Partner

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Sybil given the legislation was passed YESTERDAY it was difficult to respond to now. The updates will be available next week. Stay tuned
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Rosie

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I do not work Mondays either but would also love to watch it on Tuesday. Thanks
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Rav, Community Manager

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Not a problem Rosie, will let you know as soon as I can upload the recorded copy :) 
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Rav, Community Manager

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Hi all,

The recorded copy of yesterday's STP deep dive webinar is now available. Its a long one but with a lot of questions answered by our STP experts so I'd recommend giving it a watch.

Single Touch Payroll: Pre-Release WEBINAR - 25 June 2018
(Edited)
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Maree Creedon

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Hi, are the step by step instructions for each package ie Payroll Premier available yet? If so how do I access them?

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Rav, Community Manager

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Hi Ma Creedon,

Yes the Single Touch Payroll Guides for each product are available at our new Help Centre

For Payroll Premier check out the guide here - 
Payroll Premier 2018/19 Single Touch Payroll Guide
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Rav, Community Manager

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Hi everyone,

We've got a new bunch of webinars coming up that focus on Single Touch Payroll and each of our individual products.

I'd highly recommend attending these webinars as they'll show you the whole process from sign-up to upload, and everything in between for the product that you use specifically.

The first one is this afternoon and there's still time to register a spot, don't miss out!

Check out the details here -
Single Touch Payroll for Reckon Accounts Desktop WEBINAR (29 June)

Single Touch Payroll for Reckon One WEBINAR (4 July 2018)

Single Touch Payroll for Reckon Accounts Hosted WEBINAR (5 July 2018)

Single Touch Payroll for Payroll Premier WEBINAR (5 July 2018)
(Edited)
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Rav, Community Manager

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Sure thing, I'll upload a recorded copy of each webinar in its respective thread above after they're completed.
(Edited)
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Narelle Paterson

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I don't need to do STP till next year and I don't really want to start right now would like to start when I have more time to deal with it but my question is can I get the tax updates without the STP?
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Rav, Community Manager

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Hi Narelle,
The Reckon Accounts Business & Hosted update carries both the new tax tables and Single Touch Payroll (STP) functionality. 
If you if you have 19 or less employees, STP will be mandatory from 1 July 2019 (subject to legislation passing), however you can start reporting with STP any time before this date.

STP functionality can be disabled in Payroll & Employee settings (only to be used for those with 19 or less employees)

There's more info in our FAQ's here -
Single Touch Payroll (STP) Webinar FAQ's

Also, check out our recorded webinar for Single Touch Payroll and Reckon Accounts Business.

(Webinar for Single Touch Payroll & Reckon Accounts Hosted next week)
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Rav, Community Manager

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Hi Maree,
I've just posted the recorded copy a couple of minutes ago on that thread :) 

Single Touch Payroll for Payroll Premier WEBINAR (5 July 2018)