Single Touch Payroll - MFA not recognised

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  • Updated 3 months ago
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Hi 
i am trying to connect to Reckon Gov connect since yesterday and each time when i enter the code it says enter the correct code. i am entering the correct code but system doesn't recognize that. Could someone please help.

Note: This conversation was created from a reply on: Single Touch Payroll (STP) sharing is now available!.
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Sandya

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Posted 3 months ago

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Rav, Community Manager

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Hi Sandya,
Are you using the Google Authenticator app on your phone to obtain the MFA code or are you using a browser extension?
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Sandya

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i am using browser 
and i was able to do it last month. 
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Rav, Community Manager

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Are you using THIS web extension as your authenticator?

If so, can you click the settings icon on the extension (the cog icon) and then select the 'Sync Clock with Google' option.

Once this is complete, retry.