Single Touch Payroll not showing employees

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  • Problem
  • Updated 1 year ago
Hi guys
Is anyone having the issue that you go to Payroll - Single Touch Payroll. Then you click on a payrun that is marked as DRAFT in that screen.  Then NOTHING...... No employees load. If you press "Send to GovConnect STP" it does nothing.

Help please

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Teagan Hayse

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Posted 2 years ago

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Photo of Caroline Suhardjono

Caroline Suhardjono

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hi I got problem,
I processed 2 terminations and 1 payroll.
The only one that produced STP only 1 of the termination.
The rest nothing come up in the STP screen.

This has never happened.
Usually after processing payment - the dialog box asking Change to date paid is appeared and I clicked change to date paid.
And it will show the correct list and amount.
Can anyone help please?

I am doing the payroll ahead (yesterday despite the payroll still next week) than its usual date as I will be away for annual leave.
And this happened. So stressful as I won't be relieved to go if this problem still not solved today.

Thank you