Single Touch Payroll not showing employees
TeaganHayse
Member Posts: 26 ✭✭
Hi guys
Is anyone having the issue that you go to Payroll - Single Touch Payroll. Then you click on a payrun that is marked as DRAFT in that screen. Then NOTHING...... No employees load. If you press "Send to GovConnect STP" it does nothing.
Help please
Teagan
Is anyone having the issue that you go to Payroll - Single Touch Payroll. Then you click on a payrun that is marked as DRAFT in that screen. Then NOTHING...... No employees load. If you press "Send to GovConnect STP" it does nothing.
Help please
Teagan
0
Comments
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hi I got problem,
I processed 2 terminations and 1 payroll.
The only one that produced STP only 1 of the termination.
The rest nothing come up in the STP screen.
This has never happened.
Usually after processing payment - the dialog box asking Change to date paid is appeared and I clicked change to date paid.
And it will show the correct list and amount.
Can anyone help please?
I am doing the payroll ahead (yesterday despite the payroll still next week) than its usual date as I will be away for annual leave.
And this happened. So stressful as I won't be relieved to go if this problem still not solved today.
Thank you
Cheers,
Caroline
0
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