SINGLE TOUCH PAYROLL PORTAL - How do I change the phone no?

  • 3
  • Question
  • Updated 5 days ago
  • Answered
SINGLE TOUCH PAYROLL PORTAL - How do I change the phone number in the company information as the ATO are advising an error with the phone number in the Portal.
Photo of Merinda

Merinda

  • 120 Points 100 badge 2x thumb

Posted 11 months ago

  • 3
Photo of Rav

Rav, Community Manager

  • 84,580 Points 50k badge 2x thumb
Hi Merinda,
Can you please let us know the exact error message you're receiving on your submission(s)
Photo of Merinda

Merinda

  • 120 Points 100 badge 2x thumb
On our submission for the 3/7/18 it is.....
The value specified for an item does not match the item type (value = "07.3812.0388", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevnt:TelephoneMinimalN) Hint: The Pattern constraint failed.


On our submission of the latest pay of 09/10/18...
The requestId is valid, and the Pull request is waiting in the queue.
Thanks
Photo of Adine Robb

Adine Robb

  • 62 Points
I also need to know the answer to this question
Photo of Rav

Rav, Community Manager

  • 84,220 Points 50k badge 2x thumb
Hi all,
Any changes that you make need to be actioned within the Reckon accounting software you're using. Once that is completed, the pay event file needs to be recreated as you normally did and submitted into GovConnect.
Photo of Stephanie

Stephanie

  • 90 Points 75 badge 2x thumb
I am having the same issues. I have changed the phone number in the Company Information in Reckon Accounts (ie removing brackets) and have tried without spaces and with spaces but I am still getting the same error. Why doesn't the software match the ATO requirements before we even start creating and lodging STP files only to find out weeks later that there are errors. PLEASE ADVISE as I have not been able to lodge a single file successfully in the last 7 weeks.
Photo of Stephanie

Stephanie

  • 90 Points 75 badge 2x thumb
Finally SUCCESS.

This time I also removed the brackets and spaces from the Payroll Tax Form Contact Details and had a successful lodgement. 
Photo of Adine Robb

Adine Robb

  • 62 Points
Hi Stephanie,
I tried countless times to submit STP after changing the phone number format in contact information only to keep getting errors. Finally realized i needed to change the phone number format in Payroll Tax Form Information also and finally had success.
I agree with you and can't understand why reckon accepts the phone number in one format yet reckon govconnect will not accept the same. Very frustrating.