SINGLE TOUCH PAYROLL PORTAL - How do I change the phone no?

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SINGLE TOUCH PAYROLL PORTAL - How do I change the phone number in the company information as the ATO are advising an error with the phone number in the Portal.
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Merinda

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Posted 1 month ago

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Rav, Community Manager

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Hi Merinda,
Can you please let us know the exact error message you're receiving on your submission(s)
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Merinda

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On our submission for the 3/7/18 it is.....
The value specified for an item does not match the item type (value = "07.3812.0388", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevnt:TelephoneMinimalN) Hint: The Pattern constraint failed.


On our submission of the latest pay of 09/10/18...
The requestId is valid, and the Pull request is waiting in the queue.
Thanks
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Rav, Community Manager

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The first error message shows that the phone number 07.3812.0388 contains invalid characters ie. the full stops. It must only contain numerical digits.

The second message relates to processing times from the ATO, more info here -
The request is valid but the pull request is yet to be queued - Single Touch Payroll 
If this doesn't change in the next day or so, let us know.
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Merinda

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Thank you.  In regards to changing the phone number to without full stops, how would I do this?